Customer Advisor for Hotel Reservations

2 semanas atrás

Lisboa, Lisboa, Portugal Webhelp Tempo inteiro

Location

  • Lisbon, Portugal
    Language
  • French***
    Description:
    Why joining us


Do you want to live a rewarding career, on behalf of the world's most exciting brands? Join our multicultural team and make a real impact on our client's business every day.

We're bringing on board a Customer Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company

What you'll be doing at Webhelp
As a
French-Speaking Customer Advisor for Hotel Reservations, you will:

  • Assist customers with their last-minute bookings mainly through live chat
  • Use your creativity and intuition to help undecided customers choose from the range of hotels in the Americas, Europe, and Australia
  • Provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way
  • Handle inquiries and provide timely responses and manage requests
  • Ensure that the degree of satisfaction meets the customer and company needs
  • Contribute to creating brand engagement for our client

We'll be a great match if you:


  • Have a high level of French (written and oral) and fluent in English (B2):
  • Have excellent writing and communication skills coupled with empathy and team spirit
  • Love to identify the customers' needs and propose fast solutions
  • Are proactive, resultsdriven, selfmotivated, and a great team player
  • Have availability to work night shifts

What we offer you:

  • Strong compensation package (14 monthly payments per year plus bonus)
  • Monthly meal allowance paid in voucher card (net)
  • Private Health Insurance (after 6 months)
  • Personal and career development programs and mentoring to develop skills
  • Possibility to participate in a growing multicultural Project
  • Flexible Schedule from Monday to Saturday
  • Work in a diverse environment with people from over 75 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
  • We promote intercompany mobility to work at any of our sites around the world
  • Workplace
    : Work onsite in Lisbon, Portugal
"Working at Webhelp has been a rewarding experience, full of challenges and many positive comments from our customers. I like being myself in the personalized and quality service I provide." -
Samantha Oliveira - Customer Advisor

Who we are

Webhelp
is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp
, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.


Join us at
Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.


If this sounds like you, join us

Webhelp is an equal-opportunity employer.

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