Italian speaking customer specialist

1 semana atrás


Porto, Porto, Portugal Eurofirms Tempo inteiro
Work with Eurofirms as an Italian Language Guru

If you are fluent in Italian and want to showcase your talent, this opportunity might be just right for you At Eurofirms, we prioritize people and operate based on transparency, responsibility, and respect. Our continuous technological advancements have established us as a key player in the national human resources sector.

Job Description
  • Join our team as an Italian Language Guru, assisting clients in achieving financial freedom.
  • Provide exceptional customer support via phone, email, and chat, ensuring client satisfaction.
  • Experience the fulfilling aspect of assisting others while enjoying benefits such as:
  • Being an Italian-speaking customer specialist.
  • Offering customer support through various channels (calls, chats, emails).
  • Participating in initial training to familiarize yourself with systems and processes.
  • Assisting users, providing solutions, and responding promptly to inquiries.
  • Engaging in daily communication in Italian.
  • Receiving continuous support from team leaders and colleagues.
  • Working in our office in Porto.
Requirements
  • Skills and Qualifications we seek:
  • Ability to convey empathy in writing.
  • Effective communication skills.
  • Customer-centric approach and problem-solving abilities.
  • Proficiency in computer usage (mandatory).
  • Advanced proficiency in spoken and written Italian (C1 level - mandatory).
  • Intermediate proficiency in spoken and written English (B1 level - mandatory).
  • Time management skills and goal-oriented mindset.
  • Availability for a 5-day workweek.
  • Availability to work 8-hour shifts between 06:00 and 21:00.
  • Individuals residing in Porto or considering relocation.
Offer
  • What we provide:
  • Competitive salary package.
  • Training and personal development support for all employees.
  • Full-time employment with comprehensive benefits.
  • Vacation and holiday bonuses to express gratitude during festive seasons.
  • Loyalty bonus to recognize and value your contributions.
  • Clear career progression opportunities.
  • Positive work environment and collaborative team dynamics.
  • Opportunities to acquire new skills.
  • Bonuses for successful employee referrals.


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