Customer Service Executive

1 semana atrás


São Domingos de Rana, Lisboa, Portugal Smartbox Group Tempo inteiro
Work in Lisbon for the French market in a dynamic company with fixed schedule and a hybrid working model

Key Responsibilities include:

  • Support the customer and work on upsell during exchange and order process.
  • Provide a professional service to support customer & partners to be more selfefficient.
  • Record specific details of customer & partner contacts & ensure actions taken on each and every case.
  • Research answers or solutions as needed within our policies & help to identify improvement areas.
  • Effective complaint handling to meet instant satisfaction.
  • Ensure Partners are aware of the latest Smartbox innovations as a means to driving partner engagement and satisfaction.
  • Keep the schedule adherence to a tee to support the colleagues and customers to your best ability.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies and process.
  • Work effectively with the team to deliver and exceed KPI's for quality and quantity & to support brand development.

Required Competencies/ skills:

  • Good communication skills verbal and written in English
  • Fluent communication skills verbal and written in French
  • Recent Customer Service experience (in a contact centre environment preferably) or B2B support experience (not mandatory)
  • Strong organizational, time management and problem solving skills
  • Detail orientated
  • Customer, partner and solution oriented with a professional approach
  • Enthusiastic, logical, proactive, curious, flexible and positive attitude
  • Ability to exercise independent judgment on situations
  • Ability to understanding complex information and processes
  • Ability to work in a fast paced environment
  • Team player with ability to build and maintain relationships both internal & external

Desired competencies/skills:

  • Motivated by your own and also team performance in a very number driven environment
  • Strong problem solving skills
  • Fast/Good typing skills
  • Experience in Salesforce use or other similar CRM software
Being able to multitask and navigate through several systems at the same time
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