Technical Support Analyst

1 semana atrás

Lisboa, Lisboa, Portugal BitSight Tempo inteiro

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties.

Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.


Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.


  • We invented the cyber ratings industry in 201
  • Over 3000 customers trust Bitsight
  • Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, Argentina, and remote


Are you passionate about helping customers? Do you enjoy digging into issues and explaining your findings? If so, you'll fit right in on the BitSight Customer Support Team.


BitSight is a fast growing SaaS startup that has already established itself as the standard in the security ratings market.

BitSight Security Ratings help companies manage the information security risk associated with their vendors, and insurers understand the full extent of the risk they are assuming when underwriting cyber insurance policies.

Our easy to understand ratings are integrated into processes at organizations ranging from the Fortune 100 to state universities.


We focus on partnering with our customers and ensuring that our users get the most value from the BitSight platform.

As a Technical Support Analyst within Infrastructure Support, you will provide quality customer support to internal and external customers while advocating for both across the organization.


Your Day Will Include:

  • Proactively engage with customers to schedule and host a Zoom call depending on the Support scenario.
  • Provide outstanding customer support. We are our customer's partner, and their success is our success.
  • Work with Customer Success and Account Management, to help resolve their customers' issues. We work with Fortune 100 companies, and often need to coordinate with multiple stakeholders.
  • Document what you learn. There is always something new to learn, and it's important we share those across the team.
  • Become an expert on BitSight platform functionality and methodology, whether it's helping customers or explaining the why behind an answer to an internal team.
We are Looking for

  • Customer First Attitude:
Providing a great customer support experience is important.

We are looking for someone who cares about the customer and wants to find creative ways to help them reach their goals.- Learner: In our space, there is always something new to learn, or a new problem to dig into.

We are looking for someone who will use our existing knowledge, and dig into problems and find solutions on their own.- Be Part of a Team: We are a close knit team across three locations, and focus on being a resource to one another.

We are looking for someone to join us

Requirements/Skills:

  • Strong verbal and written communication skills
  • Enjoys working with software, learning new things and has experience with technology.
  • Ability to work between one of the following shifts:
  • 1PM 10:00 PM (WET), Monday through Friday. 9PM 18:00 PM (WET), Monday through Friday
  • Nice to have:
Basic SQL knowledge

Diversity. Bitsight is proud to be an equal opportunity employer.

This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Open-minded. If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply.

We're eager to meet people that believe in Bitsight's mission and can contribute to our team in a variety of ways.


Additional Information for United States of America Applicants:
Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.

  • Technical Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal FULL FABRIC Tempo inteiro

    Overview As a Technical Support Analyst at our EdTech company, your primary responsibility will be to provide exceptional daily customer support. You will serve as the frontline contact for clients, addressing enquiries, troubleshooting issues, and ensuring the smooth operation of our products and services. This position offers an exciting opportunity to...

  • Technical Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal HR4U, Lda. Tempo inteiro

    TECHNICAL SUPPORT ANALYST, Lisbon - PortugalYour roleYou will be providing support to customer within the Centre of Integration Expertise. As the first point of contact, you are required to respond to customer queries, analyses, resolve basic integration incidents and handle common service requests. In addition, you will proactively monitor client...

  • Technical Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Full Fabric Tempo inteiro

    Overview:As a Technical Support Analyst at our EdTech company, your primary responsibility will be to provide exceptional daily customer support. You will serve as the frontline contact for clients, addressing enquiries, troubleshooting issues, and ensuring the smooth operation of our products and services. This position offers an exciting opportunity to...

  • Technical Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Motorola Solutions Tempo inteiro

    Company Overview:At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • Technical Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal FULL FABRIC Tempo inteiro

    OverviewAs a Technical Support Analyst at our EdTech company, your primary responsibility will be to provide exceptional daily customer support. You will serve as the frontline contact for clients, addressing enquiries, troubleshooting issues, and ensuring the smooth operation of our products and services. This position offers an exciting opportunity to work...

  • Tech/Systems Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal IQVIA LLC Tempo inteiro

    Tech/Systems Support Analyst - Spanish Speaker page is loaded Tech/Systems Support Analyst - Spanish Speaker Apply locations Lisbon, Portugal time type Full time posted on Posted 30+ Days Ago job requisition id R Opportunity to join a growing project in our company, based in Oeiras, LisbonRESPONSIBILITIES: Is in charge of technical assistance services and...

  • Technical Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Noesis Tempo inteiro

    Technical Analyst (Focal Point) Lisboa Published on May 26, 2023DescriptionMain Responsabilities: Serve as the point of contact for the entire product; Have the ability to analyse/route/escalate issues with the support teams; Participate in recurring meetings with the stakeolders of the product in question; Participate in periodic meetings with the support...

  • Application Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Olisipo Tempo inteiro

    Referência11786_ Application Support Analyst_LisboaDescrição:Application SupportPerfil:We are looking for Application Support Analyst to integrate a project in Lisbon. First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support; IT working experience; Good...

  • Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Dellent Consulting Tempo inteiro

    In this project you will be able to contact with one of the key players in banking in the EU and around the world.Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal services.We are looking for a...

  • Technical Business Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Dellent Consulting Tempo inteiro

    Would you like to make an impact in different industries with your work? Then this project is for you. Here you will have the opportunity to be part of a multicultural and inclusive team with global projection that contacts with areas such as consultancy, law, strategy, insurance, finance, among others.We are looking for a Technical Business Analyst to work...

  • Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    At Capgemini Portugal we are looking for a Support Analyst to join one of our clients in the banking sector.If you have at least 2 years of experience in Finance Industry and you are looking for new challenges in Lisbon to help you evolve as a professional, Capgemini Portugal is the place for you.Main Responsibilities Analyse change requests (functional /...

  • Technical Business Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Dellent Tempo inteiro

    We are looking for a Technical Business Analyst to work in a finance project in Lisbon or Porto.Your key responsibilities: Conducting detailed technical analysis of complex systems and processes; Identification of areas of improvement and development of recommendations for optimization; Collaborate with stakeholders to understand their business needs and...

  • Application Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Winprovit Tempo inteiro

    We have a challenge for you - Application Support Analyst - Hybrid Model - Banking IndustryWhat we are looking for: First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support; IT working experience; Good understanding of the ITIL norm and practices; Knowledge and/or...

  • IT Support L2 Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal WTW Tempo inteiro

    WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...

  • Application Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Singularity Digital Enterprise Tempo inteiro

    Application Support Analyst:Ref: JOB-1512 Location: LisbonWe're always searching for new talentand that might be youAt the moment, we have an opportunity for an Application Support Analyst.Main tasks and responsibilities: Resolving incidents; Answering user requests; Monitoring production environments; Ensure daily communication & transition with teams from...

  • Support Analyst

    Há 2 dias

    Lisboa, Lisboa, Portugal Dellent Tempo inteiro

    Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you...

  • It Support L Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...

  • It Support L2 Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Willis Towers Watson Tempo inteiro

    WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...

  • Senior It Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Employment Pro Limited Tempo inteiro

    Buscar vagas de emprego e oportunidades de carreiraEncontramos 87 vagas para Vagas de emprego senior-it-support-analyst . Receba alerta de vagas em seu email. Registre-se agora Função: IT Support AnalystEmpresa: Noesis PortugalTipo: Full-timeContrato: Contrato sem termoLocalidade: PortoFunção: IT SupportEmpresa: KCS ITTipo: Full-timeContrato:...

  • Technical Support

    1 semana atrás

    Lisboa, Lisboa, Portugal Codacy Automated Co Tempo inteiro

    Your mission We are looking for aFirst Line Technical Supportwho will play a key role in developing and maintaining a strong customer perception of support quality, bringing customer and support feedback into the product, and troubleshooting/solving bugs and complex issues. Codacy users reach out to the Support team for all general and product-related...