IT Access Request Consultant

2 semanas atrás

Lisboa, Lisboa, Portugal Airbus Tempo inteiro

Responsibilities - your mission:

A vacancy is in the IT Compliance area from Airbus Portugal. The jobholder will be responsible to
manage and support new and change system accesses for the Airbus Portugal employees.

As an IT Access Request Consultant, your mission is to request and follow-up access tickets on
behalf of the employees to the different systems in Airbus divisions You will be exposed to different
tools and business processes.

The responsibility also includes the regular communication with the different Access Management
teams in Airbus Group in order to understand the process, to do independent status follow-ups and
to accelerate the granting access process.

As part of IT Compliance team you will:

  • Create accesses tickets or requests on behalf of the Airbus Portugal employees
  • Act as a focal point of Airbus Portugal for access requests management
  • Ensure employees accesses granted on time
  • High level of knowledge of the access process and ticketing tools in Airbus Group.
  • Initiative to process documentation and improvements implementation
  • Act based on security and GDPR protection best practices
  • Report status of the progress on a regular basis to business stakeholders
  • More generally, the jobholder is responsible for the quality of the whole support process
and proposes permanent improvements in process or ticketing tools

You have the following skills and experience:

  • Experience in IT Customer Service
  • Experience in Service Now and SAP would be a plus
  • Experience with Google Apps (sheets and slides) or O365 (Excel, Powerpoint)
  • Demonstrate knowledge of security procedures and GDPR regulations
  • A selfdrive, proactivity, problem solving attitude, ability to identify and implement improvements
  • Strong organizational skills with the ability to manage multiple tasks simultaneously
  • Good interpersonal skills with the ability to communicate effectively with both technical and nontechnical stakeholders
  • Positive, collaborative and solutionoriented attitude
  • Language Skills: Negotiation level of English (speaking and writing)
**Benefits - what's in it for you: - Diverse career opportunities within Airbus European core countries or in other regions around the world.

  • A hybrid working model, allowing you to combine onsite and offsite work.
  • A modern office at Parque das Nações, well connected to public transportation.
  • A motivated and fun crew to grow and build and shape the GBS together.
  • An intense and exciting onboarding experience.


This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.


Company:

Airbus Portugal SA

Contract Type:

Fixed term
Experience Level:
Professional

Job Family:

Digital

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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