Customer Support Specialist – Pt/Pt

1 semana atrás


Porto, Porto, Portugal Crunchequation Tempo inteiro

Estamos à procura de um Especialista de apoio ao cliente para ajudar os nossos clientes a utilizar os nossos produtos e serviços iGaming.

As responsabilidades dos Especialistas de apoio ao cliente incluem a resolução de questões de clientes, a recomendação de soluções e a orientação dos utilizadores através de características e funcionalidades do produto.

Para ter sucesso nesta função, deves ser um excelente comunicador, capaz de ganhar a confiança dos nossos clientes.

Perceber de iGaming, ter um forte interesse por desporto e/ou uma ideia do mundo das apostas vai colocar-te na pole position para este papel porque as tarefas principais baseiam-se nestes pontos.


  • Experiência em apoio ao cliente;
  • Familiaridade com iGaming é uma enorme vantagem;
  • Experiência na utilização de software de helpdesk e ferramentas de apoio remoto é uma mais-valia;
  • Interesse natural pelo desporto é uma enorme vantagem;
  • Excelente capacidade de comunicação e de resolução de problemas;
  • Facilidade em multitasking;
  • Paciência no tratamento de casos difíceis;
  • Flexibilidade no horário de trabalho;
  • Capacidade de comunicar claramente, tanto na forma oral como escrita em Português (PT) e Inglês.
  • Responder às consultas dos clientes de uma forma atempada e precisa, através de chat;
  • Identificar as necessidades do cliente e ajudar os clientes a utilizar características específicas;
  • Analisar e relatar avarias do produto (por exemplo, testando diferentes cenários ou fazendo-te passar por utilizador);
  • Actualizar as nossas bases de dados internas com informações sobre questões técnicas e discussões úteis com os clientes;
  • Monitorizar as queixas dos clientes nos meios de comunicação social e contactá-los para prestar assistência;
  • Partilhar pedidos de funcionalidades e soluções eficazes com os membros da equipa;
  • Informar os clientes sobre novas características e funcionalidades;
  • Acompanhar os clientes para assegurar que os seus problemas técnicos são resolvidos;
  • Obter feedback dos clientes e partilhar com as nossas equipas de Produto e Marketing.
O que oferecemos?

  • Um ambiente de trabalho multicultural;
  • Oportunidades de crescimento na carreira;
  • Oportunidades de trabalhar em mercados emergentes iGaming;Se te vês a brilhar neste palco, envia o teu CV.Você tem que entrar na sua conta para poder candidatar-se a esta oferta.#J-18808-Ljbffr

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