![TUI Group](https://media.trabajo.org/img/noimg.jpg)
Service Operations Analyst
1 semana atrás
- Remote
- Permanent
- Full Time hoursTUI Group is the world's number one integrated tourism business. Markets & Colleagues is a global team within TUI Technology responsible for Western Region.
At TUI we're ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.
We recognize the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.
The Service Operations Analyst is a critical thinker with a keen eye for detail. Actively consulting with stakeholders, trying to create and communicate a common understanding of the problem that needs solving.- Working within a flexible agile environment, the Service Operations Analyst thinks outside of the box, loves collaborating across teams and is a lifelong learner.
ABOUT THE JOB
Incident management
- You will also provide clear and consent communication to all stakeholders, keeping them informed about incident status, workarounds, and resolution progress.
- Participation in identifying root cause of critical incidents.
- Followup on implementation of action items to prevent or mitigate these incidents.
- Working on solutions or workarounds to resolve the underlying causes of problems and prevent future occurrences.
- Organization of CAB (Change Advisory Board)
- Thorough assessment of planned changes to understand potential impact and benefits.
- Planning implementation of changes in cooperation with stakeholders and IT services.
- Providing effective communication with stakeholders to keep them informed about the change and its potential impact.
- Execution of smoke testing after maintenance and releases.
- Your role will also include additional tasks:
- need-based reporting for management.
- Monitoring the overall health of our selling platforms.
ABOUT YOU
- Indepth ITIL knowledge and broad knowledge (overall understanding) of tourism
- Collaborative approach, able to balance the needs of multiple stakeholders and facilitate agreement across multiple markets in a global structure.
- Strong analytical and communicational skills
- Open minded, inquisitive, lifelong learner
- Comfortable with ambiguity, highly autonomous
- Full professional proficiency in English
- Willingness to take part in oncall rotas (max 1 week per month)
ABOUT OUR OFFER
- Competitive salary
- Generous holiday entitlement & holiday discounts
- Forward thinking ways of working
- TUI time off, purchase of additional holiday entitlement
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