German Speaking Customer Advisor

1 semana atrás


Porto, Porto, Portugal Cross Border Talents Tempo inteiro

Do you speak German fluently and have a knack for customer service? Join our team in Porto as a German-Speaking Customer Advisor specializing in banking. While previous experience is beneficial, we're open to individuals with a willingness to learn. For those relocating from abroad, we offer a relocation package covering flight tickets to Porto and accommodation. Enjoy competitive pay, extensive benefits like health and life insurance, and plenty of opportunities for career growth.

Responsibilities:

  1. Customer Service Excellence: As a German-Speaking Customer Advisor, your main responsibility is providing exceptional support to German-speaking clients in banking. Utilize various communication channels to assist clients with inquiries, offer guidance on banking products, and resolve issues promptly.
  2. Banking Assistance: Help clients with banking-related queries, including account inquiries and transaction assistance. Collaborate with internal teams to ensure clients receive accurate assistance.
  3. Product Knowledge: Develop a deep understanding of banking products and services to provide accurate information to clients. Stay updated on banking regulations and industry trends.
  4. Issue Resolution: Address client concerns professionally, aiming for quick resolution and customer satisfaction. Escalate complex issues as needed to ensure prompt resolution.
  5. Feedback Collection: Gather client feedback to identify areas for improvement in banking services. Collaborate with teams to enhance customer satisfaction.

Qualifications:

  • Fluency in German (both spoken and written) is required.
  • Strong communication skills in English.
  • Previous customer service experience, especially in banking, is advantageous but not required.
  • Excellent interpersonal skills and a customer-focused approach.
  • Ability to work independently and in a team.

Benefits:

  1. Competitive Compensation: Receive a competitive salary based on your skills and experience.
  2. Relocation Support: We provide relocation assistance, including flight tickets and accommodation, for candidates moving to Porto.
  3. Health and Life Insurance: Access comprehensive coverage for yourself and dependents.
  4. Career Growth: Explore various opportunities for advancement within the banking industry.
  5. Dynamic Work Environment: Join a dynamic culture that encourages collaboration and innovation.
  6. Work-Life Balance: Enjoy flexible arrangements promoting a healthy balance.
  7. Professional Development: Engage in ongoing learning to enhance skills and knowledge.

Join Our Team:If you're fluent in German and passionate about providing top-notch customer service in banking, apply now to join us in Porto as a German-Speaking Customer Advisor. Experience competitive pay, comprehensive benefits, and numerous opportunities for career growth as you contribute to our team's success



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