Customer Care Associate
2 semanas atrás
Located in Lisbon, you will find a company which takes care of you. From your career development, language skills, accommodation to your social integration.
The Lisbon experience encompasses many things.
Lisbon offers all the enjoyments you would expect of a Capital, yet with half the fuss of other European capitals.
Are you into neighborhood festival or into sunset watch from the old Moorish castle? Lisbon has definitely a lot to offer and give the opportunity to enjoy different lifestyles.
AufgabenYour mission is to support clients' activities by offering world-class service to their customers. You will work on projects of top prestigious and worldwide brands.
- Answer incoming queries from customers
- Identify issues and provide solutions
- Ensure high level of customer satisfaction
- Record data in the CRM system
- Adhoc support
- Be a team player and participate in the success of the team and project
- You have a native level of German. Good level of English is a big plus.
- You are motivated, reliable and committed in your work
- Customer service and quality is part of you
- You have a drive for excellence and professionalism
- You have excellent communication skills
- You are a real team player and willing to work with many other nationalities
Benefits:
- Type of contract: a long term fixed term contract, renewable every year
- Working hours: 40h/week (8h/day) from Monday to Sunday, rotating shifts (depending on the project you are working on)
- Salary conditions\ - 2 options:
Including free accommodation (shared flat, all bills included): 950€ gross/month
Excluding accommodation: 1250€ gross/month
- Private health insurance after 6 months of contract (additionally to standard insurance)
\*Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)
- A company which fully supports you and wants to make your experience great
- Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
- A dynamic, open minded and multicultural environment, including 82 different nationalities
- A great place to work in a brand new building, you will work in the best facilities for a fun and comfortable environment
- A company working with topnotch worldwide brands, from various industries from Fashion, Online Marketing, Technologies, Food, etc.
- Real career opportunities: opportunity to enter a development program within 6 months to get access to other opportunities within the company: from a different projects to QA, Team Lead or Supervisor roles
We are looking forward to hearing from you
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