Billing Operations Team Lead

1 semana atrás

Porto, Porto, Portugal Euronext Tempo inteiro
Job Profile

This role is part of the Shared Services division of Euronext Securities Porto (ES-PTO).

Shared Services comprises the servicing to several areas of the business, one of these being billing operations.

The team in charge of the latter task is one of the main users of the billing platform, as it entails executing several operational tasks relating to clients billing process on behalf of the business, Sales and Product functions.

This includes ensuring invoicing quality, in collaboration with and on behalf of the mentioned functions.


In this role, the employee will, amongst other, also support Client Services and the Client Services Manager(s) with knowledge and expertise when relevant to ensure the resolution of client enquiries and/or demand for services.

The role also entails supporting the agile tribe (P.O. and Technology) with new product creation, development, testing, and updates in Dynamics365. This means interacting with P.O./Technology as well as Finance.

Key Accountabilities

As a Senior member of the Shared Services team, you'll be in charge of:

  • Leading and managing the team, setting up their objectives and performing their appraisals.
  • Developing team performance KPIs.
  • Overseeing SLAs, making sure agreed targets are met, at all times.
  • Leading and be ultimately responsible for the quality control of invoices before distribution to customers. This involves monthly review of drafted invoices, to secure formal signoff on draft invoices by the Product function, and to amend legacy systems if data errors are identified.
  • Supporting the agile tribe with new product development and price updates. This entails collecting requirements and providing operational insight to new product development and/or platform enhancement and updating price grid with new product prices.
  • Configuring new products in the billing tool (Taxi) and Dynamics36
  • Supporting the test of new products and in case of larger price changes, analyze impact on customers.
  • Leading and overseeing any other activities and staff as they may be added to the scope of the Shared Services team.
Knowledge, Skills and Experience Required

  • More than 5 years' experience in a similar leading role.
  • Structured, meticulous, with a strong analytical approach.
  • Client focused and committed to deliver under high standards, while meeting deadlines.
  • A proactive mindset and sense of ownership.
  • A strong sense of prioritization, planning and allocation of tasks, as well as the ability to adjust to changing priorities.
  • IT savvy.
  • Ability to collaborate and communicate with various stakeholders across the organization (Technology, P.O., Client Service, Sales, and Product), ideally in several European languages.
  • Strong English skills (both written and verbal) since collaboration partners will come from many different countries.
Euronext Values

Unity

  • We respect and value the people we work with
  • We are unified through a common purpose
  • We embrace diversity and strive for inclusion
Integrity

  • We value transparency, communicate honestly and share information openly
  • We act with integrity in everything we do
  • We don't hide our mistakes, and we learn from them
Agility

  • We act with a sense of urgency and decisiveness
  • We are adaptable, responsive and embrace change
  • We take smart risks
Energy

  • We are positively driven to make a difference and challenge the status quo
  • We focus on and encourage personal leadership
  • We motivate each other with our ambition
Accountability

  • We deliver maximum value to our customers and stakeholders
  • We take ownership and are accountable for the outcome
  • We reward and celebrate performance
We are proud to be an equal opportunity employer.

We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor.

We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

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