Online Customer Consultant
1 semana atrás
Estamos a recrutar um Online Customer Consultant para reforçar o nosso departamento de Customer Care garantindo o melhor acompanhamento aos nossos alunos.
Departamento: WSE Aveiro
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Horário: Full-Time
Estamos a recrutar um Online Customer Consultant para reforçar o nosso departamento de Customer Care garantindo o melhor acompanhamento aos nossos alunos.
Responsabilidades:
- Apoio pós venda de forma a criar programa de motivação e fidelização dos clientes;
- Apoio e acompanhamento na integração dos novos alunos
- Responsável por traçar e acompanhar plano de estudos;
- Avaliação do Progresso dos alunos e Satisfação dos alunos
- Interação com alunos e participação em atividades de estudo bem como promoção das mesmas nas redes sociais do centro;
- Gestão de reclamações e pedidos para marcação de aulas;
- Trabalho administrativo e de apoio aos cursos
Perfil do Candidato:
- Fluente em Inglês e Português
- Excelente capacidade de comunicação, interação e iniciativa;
- Forte vocação para trabalho no sector de serviços e com público;
- Forte capacidade para trabalhar em equipa e por objetivos;
- Dinamismo e capacidade de organização;
- Experiência de informática na ótica do utilizador e experiência em áreas de gestão de clientes será uma mais valia
Oferecemos:
- Integração numa equipa jovem e dinâmica, orientada para o sucesso e superação de objectivos;
- Programa de formação inicial e formação continua;
- Contrato de trabalho com remuneração base e variáveis;
- Curso de formação de inglês e certificado.
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