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Trust & Safety Investigator Bolt (Polish) - Lisbon

3 meses atrás

Lisboa, Lisboa, Portugal HireOn Ltd Tempo inteiro
HireOn Ltd Recruitment is working with a leading Outsourcing/BPO consultancy.

They are seeking to onboard a Trust & Safety Investigator to join their teams in Lisbon and to support a major technology company that provides mobility services, vehicle and scooter rentals, car sharing, and food delivery services.


Position:
Trust & Safety Investigator

Location:
Lisbon, Portugal

Employment type:
Full-time

Schedule:
changes weekly - 8 hours shifts with breaks, 5 times per week Monday to Sunday, 24/7

DUTIES AND RESPONSIBILITIES:

  • Review and assess escalated cases for potential policy violations or safety concerns
  • Respond to client's customers inquires via phone, helpdesk and live chat
  • Perform outbound calls during the investigation, to collect proofs of their complains, from drivers and customers
  • Provide excellent customer service to riders and drivers, addressing inquiries and concerns effectively, including but not restricted to critical safety cases, demonstrating a great sense of empathy
  • Handle Client's customer's complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions
  • Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions
  • Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information.

REQUIREMENTS:

  • C1-C2 level of Polish language and B2 English, both oral and written
  • The ability to thrive in a dynamic, teamfocused and structured environment
  • An ability to make decision based on rules and policies
  • A passion for helping others achieve results
  • An ability to handle potentially stressful situations.

OFFER:

  • 22 days of holiday
  • Relocation support with flight costs reimbursement and a single room in a shared apartment
  • Temporary contract for 12 months, permanent after 2 years
  • Weekly rotating shifts covering operating hours from Monday to Sunday, 24/
  • Private health insurance
  • Support of employees experienced in helping relocating colleagues
  • Free Portuguese classes
  • Partially compensated two weeks long training
  • Water sport activities, soft trekking and more
  • A dynamic and creative team with positive and friendly atmosphere

Pay:
From 1,377.00€ per month