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Quality Analyst
1 semana atrás
Position Title
Quality Analyst
Position Type
- Full time
Start Date - ASAP
Location - Oeiras, Portugal
Contact: - Hemavathi Mathadmani |
Responsibilities: - Monitors all interactions and ensures accuracy of the output
- Coordinates and facilitates call calibration/training sessions for vendor QA partners
- Trained and certify new IQA/VQAs
- Publishes quality trends, feedback and improvement / enhancement reports
- Deal tactfully and courteously with clients
- Produce Quality reports and dashboards such as TNI, Pareto etc.
- Drive process improvement and ensure process compliance
- Contribute to the development of the short and long term goals of the process
- Ensure quality/RCA alignment, and CSAT targets are met at all times (Vendor QA results)
- Drive first call resolution and quality initiatives in the program
Skillset:
- Exceptional listening and strong analytical skills.
- Effective problem solver
- Ability to work in a multicultural environment, and as part of crossfunctional teams/client facing
- Works accurately and with an eye for details.
Requirements:
- Minimum of 2 years in QA background
- At least 6 months' relevant experience is required in a customer service in an inbound and outbound
- For more details contact:
- Quoting reference:
PT_MGHM_QA_14177
- Or call
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- If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you._
Head Office
Manning GmbH
Hohenzollernstraße 60, 80801 Munich, Germany
Sitz der Manning Global AG:
München, HRB Amtsgericht München, Vorstandsvorsitz: Rachael Manning
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