Operations Manager

2 semanas atrás

Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:

PT

Job Description:
Come and work with us.

We are looking for a talented and accomplished Operations Manager to be responsible for managing a full operation, providing leadership and direction to a number of teams in order to achieve Client and Corporate goals.

Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.

As an Operation Manager in this project, your daily responsibilities will includ

e:
Reporting to the Business Unit Director, manage first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issuesPreparing, analyzing and presenting data to the Client as part of monthly/ quarterly performance reviewsUndertake formal monthly/ quarterly performance reviews and 1:1 meeting with direct reports against KPI'sAbility to support P&L analyzes and make decisions aligned with Client and Corporate businessTo ensure actions from Employee Satisfaction survey are implemented and continuously reviewedOverall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career developmentManagement of any Client escalations relating to the Operational team's performanceApply process for tracking of customer/ client satisfaction and complaints in terms of response and resolutionEnsure process audits are completed quarterly for each customer-related transaction and improvement plans agreedProvide clear direction to Call Center Supervisors and team members to drive organization strategies and initiativesTakes personal responsibility to understand and comply with all company and client Health, Safety and Security responsibilitiesTo succeed in the role, you will need to hav

e:
Bachelor's degree or directly related work experienceNative or proficient level of English (mandatory)Other European language will be a plusMinimum of 2 years previous Call Center experienceEvidence of effective interpersonal, coaching, and leadership skillsGood organization/time management skills and problem-solving skillsAbility to work with a variety of people from diverse backgroundsAbility to organize and prioritize, set priorities and multi-taskAbility to adhere to all organizational policies and proceduresAbility to provide feedback in a positive and supportive mannerAbility to assess agents' professional, linguistic, technical and diagnostic skills, identify strengths/weaknesses and recommend solutionsAble to effectively use Microsoft applications (i

e:
Word, Excel, PowerPoint, Project, Outlook, etc.)

Strong knowledge of key functional areas including workforce management, forecasting, performance management, process improvement, quality assurance, technology, and reporting.
Experience working in a metrics-driven environment with responsibility creating and executing plans to achieve desired resultsMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to Lisbon, Portugal Specific Requirements (when necessary):
Availability to travelOut-of-hours support Benefits.

Competitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insuranceGrowth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work culture Go further with Foundever We believe in memorable associate experiences.

Here, you can improve your quality of life and grow your career.
Apply today

#J-18808-Ljbffr

  • Retail Operations Senior Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal EcoPlanet Green Operations GmbH Tempo inteiro

    Retail Operations Senior Manager (Lisbon & South) The Retail Operations Senior Manager will have a key role sustaining and delivering Unilabs strategy for the region. This role will report directly to the Country Retail Director working very close to the daily business, partners and customers, having a deep understanding of the healthcare environment...

  • Retail Operations Senior Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Ecoplanet Green Operations Gmbh Tempo inteiro

    Retail Operations Senior Manager (Lisbon & South) The Retail Operations Senior Manager will have a key role sustaining and delivering Unilabs strategy for the region. This role will report directly to the Country Retail Director working very close to the daily business, partners and customers, having a deep understanding of the healthcare environment...

  • Operations Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Ecoplanet Green Operations Gmbh Tempo inteiro

    Bem-vindo/a à Eurostars Hotel Company, A Indústria da Felicidade A Eurostars Hotel Company é a cadeia hoteleira do Grupo Hotusa, do qual fazem parte as marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels e Tandem Suites.Atualmente, nosso portfólio conta com mais de 250 hotéis presentes em mais de 18 países ao redor do...

  • Operations Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    Short Description:At Capgemini Portugal we are looking for an Operations Manager who is able to add value to our projects.As Operations Manager you will be responsible for operations with your own resources in your content-based perimeter. He/she ensures profitability through staffing, sales and renewals.He/she is responsible for: Selecting and approving the...

  • Operations Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Emma Tempo inteiro

    Operations Manager Lisboa Lisbon, Lisbon, Portugal What you'll do:You will monitor and improve our retail operations & service performance for assigned markets.You will take care of the onboarding of our Emma stores and setting all requirements in the systems.You will steer and run all operational tasks related to our retails stores.You will define and...

  • Operations Strategy Associate Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    Operations Strategy Associate Manager Lisboa Operations Strategy Associate ManagerLisboa Lisbon, Lisbon, Portugal THE ROLE As Indie Campers Associate Manager of Operations Strategy, you will be focused on optimising and developing Indie Campers Field Operations and its contact with other operations' teams such as Logistics, Fleet & Asset Management, Area...

  • Retail Operations Senior Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Unilabs Tempo inteiro

    Retail Operations Senior Manager (Lisbon & South) Lisboa Retail Operations Senior Manager (Lisbon & South)Lisboa Lisbon, Lisbon, Portugal The Retail Operations Senior Manager will have a key role sustaining and delivering Unilabs strategy for the region. This role will report directly to the Country Retail Director working very close to the daily business,...

  • Marketing Operations Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal ValGenesis Inc Tempo inteiro

    ValGenesis is seeking an experienced Marketing Operations Manager to join our team. As the Marketing Operations Manager, you will play a pivotal role in aligning our marketing strategies with our business objectives. You will oversee the planning, execution, and measurement of marketing campaigns, ensuring they are effectively driving lead generation,...

  • Operations Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Emma Tempo inteiro

    Operations ManagerLisboaLisbon, Lisbon, Portugal What you'll do:You will monitor and improve our retail operations & service performance for assigned markets.You will take care of the onboarding of our Emma stores and setting all requirements in the systems.You will steer and run all operational tasks related to our retails stores.You will define and improve...

  • Operations Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Emma Tempo inteiro

    Operations ManagerLisboa Lisbon, Lisbon, Portugal What you'll do: You will monitor and improve our retail operations & service performance for assigned markets. You will take care of the onboarding of our Emma stores and setting all requirements in the systems. You will steer and run all operational tasks related to our retails stores.You will define and...

  • Operations Support Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Sterlington, PLLC Tempo inteiro

    Operations Support Manager (Remote)Contract: Full timeDescription:A well-established and growing international law firm is looking for an Operations Support Manager to support our growing team.We are seeking a dynamic person with a passion for entrepreneurship and sophisticated work. Join our cutting-edge, tech-savvy law firm and immerse yourself in a...

  • Operations Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

    What you'll do:You will monitor and improve our retail operations & service performance for assigned markets.You will take care of the onboarding of our Emma stores and setting all requirements in the systems.You will steer and run all operational tasks related to our retails stores.You will define and improve operations set up for stores that involve: order...

  • Operations Manager French Speaker

    2 semanas atrás

    Lisboa, Lisboa, Portugal Emma Tempo inteiro

    Operations Manager (French Speaker) Lisboa Operations Manager (French Speaker)Lisboa Lisbon, Lisbon, Portugal What you ́ll do: You will monitor and improve our wholesale operations & service performance for assigned accounts You will take care of the onboarding of our retailers and setting all requirements in the systems You will steer and run all...

  • Junior Retail Operations Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    O nosso Cliente é uma empresa de referência no sector do Retalho, em forte crescimento. Integrando um projeto com provas dadas de sucesso, tendo já duas lojas abertas e com pretensão de abertura de mais, este Junior Retail Operations Manager terá como principal missão ser o braço direito do General Manager. Trata-se de um investidor, que procura o...

  • Operations Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal CESO CI INTERNACIONAL S.A. Tempo inteiro

    Join Our Team - Operations Support at CESO Development ConsultantsAre you a dynamic and enthusiastic professional looking to launch your career in the world of international project development? Do you have a can-do attitude and a passion for making a positive impact on the world? If so, we have an exciting opportunity for you at CESO Development...

  • Project Operations Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal United Bible Societies Tempo inteiro

    CONTEXTWe're a global intercultural charity delivering services to Bible Societies operating in almost every country and territory in the world. We're looking for someone to step into the newly created role of Project Operations Manager within the Fellowship Effectiveness department, which helps nurture a global movement that is healthy, connected and...

  • Finance Operations Senior Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Boston Consulting Group Tempo inteiro

    Finance Operations Senior Manager Lisboa Finance Operations Senior ManagerLisboa Lisbon, Lisbon, Portugal WHAT YOU'LL DO Finance Operations Senior ManagerLisboa Lisbon, Lisbon, Portugal WHAT YOU'LL DO Please submit your CV in English. BCG Lisbon Capability Center (LCC) is an exciting new office that will execute class operations, serving the broader BCG...

  • Junior Retail Operations Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Michael Page Tempo inteiro

    Sobre o nosso clienteO nosso Cliente é uma empresa de referência no sector do Retalho, em forte crescimento.DescriçãoA reportar ao General Manager, este Junior Retail Operations Manager terá como principais responsabilidades:Gerir duas unidades de negócio de forma operacional e estratégica, estando lado a lado com a equipa e certificando-se que tudo...

  • Junior Retail Operations Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Michael Page Tempo inteiro

    Sobre o nosso cliente O nosso Cliente é uma empresa de referência no sector do Retalho, em forte crescimento.Descrição A reportar ao General Manager, este Junior Retail Operations Manager terá como principais responsabilidades:Gerir duas unidades de negócio de forma operacional e estratégica, estando lado a lado com a equipa e certificando-se que tudo...

  • Junior Retail Operations Manager

    Há 1 mês

    Lisboa, Lisboa, Portugal Michael Page Tempo inteiro

    Integrando um projeto com provas dadas de sucesso, tendo já duas lojas abertas e com pretensão de abertura de mais, este Junior Retail Operations Manager terá como principal missão ser o braço direito do General Manager. Trata-se de um investidor, que procura o conhecimento operacional do Retalho e o lado estratégico desta função. Procuramos...