Customer Experience Specialist Japanese Speaker
2 semanas atrás
Who we are:
A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day.
We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki's hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more.
We've sold 10 million unique items to date and it's our mission to become the world's most popular auction destination for special objects.
fast-growing scale-up. If you think you can make a difference to our team, go ahead and apply.
What does the role involve?:
The customer experience department plays an essential role in Catawiki, as our customer experience specialists ensure that our customers return to our platform on a regular basis and thereby directly help grow the business.
The customer experience department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience.
Through their close customer contact, CX brings valuable feedback on possibilities for improvements in our services.This is who you are:
You are motivated by providing delight to our customers, you can communicate clearly and providing an excellent customer experience is your main goal.
You will try your utmost to find fitting solutions to all problems and you do this in a patient, and empathetic way.
In addition you are:
- Professional speaking and writing skills in
Japanese and
English; strong communication skills - Strong analytical and critical thinking skills
- Preferably previous experience in a customer experience/service environment or a customer related role (hospitality, tourism, retail, callcenter etc)
- Ability to positively interact with your team and other departments
- Available to work hours per week
You are willing to commute to our Lisbon office and work in the office at least 2 days per week:
You are flexible to work at least 2 weekends a month and able to work on some public holidays:- You are currently based in Lisbon, Portugal
Hear what our current CX Specialists say about the role:"As a CX International Specialist at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers that are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki."
In return:
- A competitive Annual Gross Base Salary of
18.000€ € depending on your level, competencies, and overall experiences - Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network
- Transportation costs from home to our office are covered by Catawiki
Here's what we can offer you:
This is your chance to join our mission to fulfill people's passions as part of a young and dynamic organization.
You'll be part of an enthusiastic, highly motivated team of 800+ Catawikians.Additionally, you can expect:
- A challenging role in a diverse, international and fastgrowing organisation with over 50 nationalities.
- Regular fun activities both on and offline e.g summer parties, boat rides and regular team events.
- Great secondary benefits including a holiday allowance and a fantastic pension plan paid for by Catawiki.
- Hybrid ways of working between home and office. We offer remote and activitybased working, suited to the team and individual responsibilities
- We care about our teams' wellbeing and offer a holistic wellbeing programme including our Employee Assistance Programme offering clinical services, singlesession therapy, wellness support and more.
- Tailored learning and development opportunities to support your personal and professional growth;
- Provide employees with a 100 EURO Catavoucher upon joining and 50 EURO birthday Catavouchers;
- Extra days of annual leave for work anniversaries at 3, 5, 8 and 10 years;
- Additional leave allowances for important life events such as moving, engagement & marriage;
- Each year Catawikians get an additional day's leave to Pursue their Passion
Our commitment to you:
Catawiki's eclectic team represe
-
Japanese Customer Advisor
1 semana atrás
Lisboa, Lisboa, Portugal Atlean World Tempo inteiroAtland World is recruiting a Japanese Customer Advisor to work in Lisbon, Portugal.Why a Customer Advisor role is great for your professional and personal development:Live in a great city like Lisbon Integrate a multicultural environment and meet people from all around the world Represent a worldwide brand Be able to achieve a great career development in a...
-
Japanese Customer Advisor for Vivino
2 meses atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us.Do you want to help customers everywhere to enjoy wine purchase to the fullest?Are you Japanese native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you Your future project: join our Japanese Customer Support team. Vivino is the...
-
Japanese Customer Advisor for Vivino
4 semanas atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us.Do you want to help customers everywhere to enjoy wine purchase to the fullest?Are you Japanese native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you Your future project: join our Japanese Customer Support team. Vivino is the...
-
Japanese Customer Advisor for Vivino
1 semana atrás
Lisboa, Lisboa, Portugal Foundever Tempo inteiroCome and work with us.Do you want to help customers everywhere to enjoy wine purchase to the fullest?Are you Japanese native or fluent with strong English communication skills?Looking to make your career in a multicultural environment?So we have the perfect opportunity for youYour future project: join our Japanese Customer Support team.Vivino is the world's...
-
Japanese Customer Advisor for Vivino
1 semana atrás
Lisboa, Lisboa, Portugal Foundever Tempo inteiroCome and work with us.Do you want to help customers everywhere to enjoy wine purchase to the fullest?Are youJapanese native or fluent with strongEnglish communication skills?Looking to make your career in a multicultural environment in sunny and happyLisbon?So we have the perfect opportunity for youYour future project: join ourJapanese Customer Support...
-
Customer Experience Specialist In Lisbon
1 semana atrás
Lisboa, Lisboa, Portugal BluSelection Tempo inteiroCustomer Experience Specialist in Lisbon (Dutch Speaker) Quality and Service is what it is all about in today's world for companies to remain competitive. From solving technical issues, providing product's advice, following up on logistics, having quality checks to providing sales support, there are many areas where excellent customer support is required and...
-
Customer Experience Specialist With Relocation Package
2 semanas atrás
Lisboa, Lisboa, Portugal BluSelection Tempo inteiroCustomer Experience Specialist with Relocation Package (French Speaker) Are you looking for an international experience and want to smell the warm and fresh air of Lisbon? Regardless of your professional background — if you would like to work in an office, dealing with customer's needs and are friendly, keen, and diligent, then this is your...
-
Customer Experience Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Catawiki Tempo inteiroWhat does the role involve?At Catawiki you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (email, phone, social media). When...
-
Customer Experience Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Catawiki Tempo inteiroWho we are,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki's hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic...
-
Japanese Speaking Online Retail Advisor In Sunny Lisbon
1 semana atrás
Lisboa, Lisboa, Portugal Talingual Tempo inteiroJapanese speaking Online Retail Advisor in sunny Lisbon Are you ready to take on your next challenge in the amazing city of Lisbon? We are looking for fluent Japanese speakers with a good command of English who would like to work in an international environment. This position will be for our client – a global outsourcing partner - and is based in their...
-
Customer Service Japanese
1 semana atrás
Lisboa, Lisboa, Portugal Get The Job Tempo inteiroAre you a Formula 1 fan? Or, let's say are you the type of person that is glued to the sofa all weekend because you need to see with your own eyes the Sunday qualifications? "Anything can happen" and "I was giving 110 percent" are some common F1 phrases that we are all used to hearing.Let's hypothetically say that one day, for some reason, the streaming...
-
Customer Service Line Japanese and English Speaker
1 semana atrás
Lisboa, Lisboa, Portugal Get The Job Tempo inteiroAre you that friend that is always delaying or canceling plans just to watch your favorite sport? Or are you the one that makes gatherings to watch it with your friends? Maybe it's that soccer game that everyone's been waiting for, or that combat that you just can't miss, or maybe your favorite f1 team has done really well on the qualifications and there's...
-
Customer Experience Specialist German Speaker, Lisbon
2 semanas atrás
Lisboa, Lisboa, Portugal EVA Global Tempo inteiroJoin Us in Sunny Lisbon as a German -Speaking Customer Experience Specialist About the Role: Hey there Are you fluent in German and passionate about providing stellar customer service? We're expanding our vibrant team in Lisbon, Portugal and we want you If you're a communication whiz and love the idea of working in a sunny, dynamic environment, this is your...
-
Customer Experience Specialist Norwegian Speaker Lisbon
2 semanas atrás
Lisboa, Lisboa, Portugal EVA Global Tempo inteiroJoin Us in Sunny Lisbon as a Norwegian-Speaking Customer Experience Specialist About the Role: Hey there Are you fluent in Norwegianand passionate about providing stellar customer service? We're expanding our vibrant team in Lisbon, Portugal and we want you If you're a communication whiz and love the idea of working in a sunny, dynamic environment, this is...
-
Japanese Speaking Localization Manager
1 semana atrás
Lisboa, Lisboa, Portugal CoinPoker Tempo inteiroTitle: Japanese Localization ManagerDepartment: CreativeLocation: UK or Europe, RemoteAbout CoinPokerWelcome to CoinPoker, the revolutionary crypto-poker platform where cutting-edge blockchain technology meets the exhilarating world of online poker. At CoinPoker, we are transforming the poker experience with fast, secure, and transparent gameplay. Join our...
-
Customer Experience Specialist Spanish Speaker Lisbon
2 semanas atrás
Lisboa, Lisboa, Portugal EVA Global Tempo inteiroJoin Us in Sunny Malaga as a Spanish and Italian-Speaking Customer Experience Specialist About the Role: Hey there Are you fluent in Spanish and Italian ( Mandatory) and passionate about providing stellar customer service and want to work remotely from sunny Lisbon? We're expanding our vibrant team in Lisbon, Portugal, and we want you If you're a...
-
Customer Experience Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Catawiki Tempo inteiroWho we are,, - at Catawiki, we come across exceptional objects such as these every day.Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki's hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic...
-
Customer Experience Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Catawiki Tempo inteiroCustomer Experience Specialist Spanish and English ,, at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki's hundreds of in-house experts specialised in...
-
Customer Experience Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Catawiki Tempo inteiroWho we are,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki's hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic...
-
Customer Experience Specialist French Speaker
2 semanas atrás
Lisboa, Lisboa, Portugal EVA Global Tempo inteiroJoin Us in Sunny Lisbon as a French-Speaking Customer Experience SpecialistAbout the Role:Hey there Are you fluent in French and passionate about providing stellar customer service? We're expanding our vibrant team in Lisbon, Portugal and we want you If you're a communication whiz and love the idea of working in a sunny, dynamic environment, this is your...
