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Senior Manager Delivery
1 semana atrás
Hybrid - Lisbon
Salary up to 60.000EUR
Tasks
- Provide strong leadership and guidance to the team, fostering motivation, coaching, and development.
- Manage the performance and development of Team Leads (Managers/Senior Managers), ensuring a consistent approach to team leadership.
- Foster a culture of continuous improvement, measuring success and supporting ongoing development.
- Onboard and support other Managers and Senior Managers in enhancing their managerial skills.
- Liaise with the clients Services Managers/Engagement Managers on project/client issues, ensuring satisfactory outcomes.
- Establish and maintain close working relationships with Services Managers/Engagement Managers for joint decisionmaking aligned with organizational goals.
- Manage client relationships, delivering timely, responsive, valueadded services that exceed client expectations.
- Act as an ambassador internationally and across practices within Portugal.
- Take ownership of project escalations within the SAP service line, ensuring timely resolutions and root cause analysis.
Requirements:
Skills and Attributes to Success:
- Expertise in multiple aspects of business process optimization.
- Recognized as 'approachable' within the team and the wider department.
- Proven leadership skills, including hiring, managing, coaching, and mentoring teams for growth and enhanced customer value.
- Excellent communication, presentation, and interpersonal skills, with confidence to interact with Services Managers/Engagement Managers (Local and Global).
- Excellent English verbal and written skills.
- Background in consulting services company and SAP software services, operating in an entrepreneurial highgrowth culture.
- Driven to deliver valueadded services, meeting or exceeding client and stakeholder expectations.
- Proven project management skills and management skills for specific aspects of practice management.
- Autonomously efficient, tenacious, and delivers in a timely, professional, and quality manner.
- Successful at managing priorities, balancing urgent versus important issues.
- Strong project management skills, able to structure, write, and/or edit proposals and reports autonomously.
- Autonomous in organizing, preparing, and presenting information to others in oneonone and group situations.
Soft Skills:
- Intelligent, skilled, responsible, selfmotivated, and an initiativetaker.
- Energetic and always seeking optimal solutions for the team.
- Relationshipbuilder with flexibility and an open communication style.
Benefits:
What We Offer:
- Competitive remuneration package based on individual and team performance.
- Support and coaching for continuous learning and skill development.
- Opportunities for career progression and flexibility in handling your role.
- Transformative leadership insights, coaching, and confidencebuilding.
- A diverse and inclusive culture where you'll be embraced for who you are
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