Senior Manager Delivery

1 semana atrás


Lisboa, Lisboa, Portugal Pertemps ERP Tempo inteiro
Perm

Hybrid - Lisbon

Salary up to 60.000EUR

Tasks

  • Provide strong leadership and guidance to the team, fostering motivation, coaching, and development.
  • Manage the performance and development of Team Leads (Managers/Senior Managers), ensuring a consistent approach to team leadership.
  • Foster a culture of continuous improvement, measuring success and supporting ongoing development.
  • Onboard and support other Managers and Senior Managers in enhancing their managerial skills.
  • Liaise with the clients Services Managers/Engagement Managers on project/client issues, ensuring satisfactory outcomes.
  • Establish and maintain close working relationships with Services Managers/Engagement Managers for joint decisionmaking aligned with organizational goals.
  • Manage client relationships, delivering timely, responsive, valueadded services that exceed client expectations.
  • Act as an ambassador internationally and across practices within Portugal.
  • Take ownership of project escalations within the SAP service line, ensuring timely resolutions and root cause analysis.

Requirements:

Skills and Attributes to Success:

  • Expertise in multiple aspects of business process optimization.
  • Recognized as 'approachable' within the team and the wider department.
  • Proven leadership skills, including hiring, managing, coaching, and mentoring teams for growth and enhanced customer value.
  • Excellent communication, presentation, and interpersonal skills, with confidence to interact with Services Managers/Engagement Managers (Local and Global).
  • Excellent English verbal and written skills.
  • Background in consulting services company and SAP software services, operating in an entrepreneurial highgrowth culture.
  • Driven to deliver valueadded services, meeting or exceeding client and stakeholder expectations.
  • Proven project management skills and management skills for specific aspects of practice management.
  • Autonomously efficient, tenacious, and delivers in a timely, professional, and quality manner.
  • Successful at managing priorities, balancing urgent versus important issues.
  • Strong project management skills, able to structure, write, and/or edit proposals and reports autonomously.
  • Autonomous in organizing, preparing, and presenting information to others in oneonone and group situations.

Soft Skills:

  • Intelligent, skilled, responsible, selfmotivated, and an initiativetaker.
  • Energetic and always seeking optimal solutions for the team.
  • Relationshipbuilder with flexibility and an open communication style.

Benefits:

What We Offer:

  • Competitive remuneration package based on individual and team performance.
  • Support and coaching for continuous learning and skill development.
  • Opportunities for career progression and flexibility in handling your role.
  • Transformative leadership insights, coaching, and confidencebuilding.
  • A diverse and inclusive culture where you'll be embraced for who you are

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