Technical Advisor for E-bike Company
1 semana atrás
Why joining us
Do you want to live a rewarding career, on behalf of the world's most exciting brands? Join our multicultural team and make a real impact on our client's business every day.
We're bringing on board a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day.
If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global companyWhat you'll be doing at Webhelp
As a
German-Speaking Technical Support Advisor, you will:
- Grow a deep understanding of the product, both on hardware & software
- Help customers understand and use the product's powerful features to the fullest
- Troubleshoot, looking for both effective and efficient solutions for problems.
- Own customer technical and repair issues, working with internal teams and partners to ensure rapid & highquality issue resolution
- Forward your customers' voices in the business, directly impacting product development decisions and optimizing and develop processes to improve customer success
We'll be a great match if you:
Have a high level of German (written and oral) and fluent in English (B2):- Have familiarity/aptitude with smart electronic devices concerning electric bikes
- Have proficient PC skills
- Are a team player with excellent communication skills (ability to communicate technical issues in nontechnical terms)
- Have the ability to operate in highpressure situations and a keen sense of technical curiosity
What we offer you:
- Strong compensation package (14 monthly payments per year plus bonus)
- Monthly meal allowance paid in voucher card (net)
- Private Health Insurance (after 6 months)
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Flexible Schedule from Monday to Saturday
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties and much more
- We promote intercompany mobility to work at any of our sites around the world
- Workplace
:Work onsite in Lisbon, Portugal
- Customer Advisor**
Who we are
Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands.
By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.
Join us at
Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.
If this sounds like you, join us
Webhelp is an equal-opportunity employer.
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