Technical Advisor for E-bike Company

1 semana atrás


Lisboa, Lisboa, Portugal Webhelp Tempo inteiro

Why joining us


Do you want to live a rewarding career, on behalf of the world's most exciting brands? Join our multicultural team and make a real impact on our client's business every day.

We're bringing on board a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day.

If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company

What you'll be doing at Webhelp

As a
German-Speaking Technical Support Advisor, you will:


  • Grow a deep understanding of the product, both on hardware & software
  • Help customers understand and use the product's powerful features to the fullest
  • Troubleshoot, looking for both effective and efficient solutions for problems.
  • Own customer technical and repair issues, working with internal teams and partners to ensure rapid & highquality issue resolution
  • Forward your customers' voices in the business, directly impacting product development decisions and optimizing and develop processes to improve customer success

We'll be a great match if you:


  • Have a high level of German (written and oral) and fluent in English (B2):
  • Have familiarity/aptitude with smart electronic devices concerning electric bikes
  • Have proficient PC skills
  • Are a team player with excellent communication skills (ability to communicate technical issues in nontechnical terms)
  • Have the ability to operate in highpressure situations and a keen sense of technical curiosity

What we offer you:

  • Strong compensation package (14 monthly payments per year plus bonus)
  • Monthly meal allowance paid in voucher card (net)
  • Private Health Insurance (after 6 months)
  • Personal and career development programs and mentoring to develop skills
  • Possibility to participate in a growing multicultural Project
  • Flexible Schedule from Monday to Saturday
  • Work in a diverse environment with people from over 75 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties and much more
  • We promote intercompany mobility to work at any of our sites around the world
  • Workplace
    :Work onsite in Lisbon, Portugal
"Working at Webhelp has been a rewarding experience, full of challenges and many positive comments from our customers. I like being myself in the personalized and quality service I provide." - **Samantha Oliveira

  • Customer Advisor**
    Who we are

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands.
By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.


Join us at
Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.


If this sounds like you, join us

Webhelp is an equal-opportunity employer.

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