Customer Service Agent

2 semanas atrás

Lisboa, Lisboa, Portugal 1GLOBAL Tempo inteiro
1GLOBAL - Seamless Connectivity, eSIM and IoT Solutions. Connect your people and devices instantly, anywhere with our connectivity solutions. Manage mobile devices and numbers globally for banks, enterprises & IoT.

We're not just keeping up, we're setting the pace. As the price leader in over 70 countries and counting, our growth is nothing short of meteoric. We're gearing up to take our brand to even greater heights

The Role

Become part of our dynamic, highly-dedicated and multi-lingual team of Customer Service Agents We provide telephone and online services support in German, Spanish, Polish, Dutch, French, and English to our business customers, from Monday to Friday.

Currently, we're looking for a talented individual to join our Dutch support team. Business Proficiency in English is also essential as it's our primary business language.

What you will do:

  • Tracking, collating and responding to customer issues within agreed timescales
  • Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases
  • Working closely with Service Account Managers to help develop, grow and retain customer accounts

Requirements:

What you will bring:

  • Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures.
  • Knowledge of supporting GSM
  • A professional telephone manner and call management skills
  • Outstanding written and verbal skills in your first language
  • Dutch is required
  • Excellent written and verbal English skills able to take technical information and translate into easily understandable language for customers.
  • Exceptional customer relationship management skills including handling complaints effectively
  • Good teamwork, organizational and time management skills
  • Excellent analytical and problemsolving skills
  • Good attention to detail and the ability to understand and follow technical processes accurately
  • You may have gained this experience by working, for example, in Helpdesk, Customer Service or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP.

Benefits:

Why 1GLOBAL?

Embarking on a journey with 1Global is an opportunity to be a part of a team that's shaping the future of telecommunications and technology.

Your contributions will be valued, your ideas will be heard, and your career will soar to new heights:

  • Pioneering Innovation: At 1Global, we're not just keeping up with industry trends, we're setting them. You'll be at the forefront of cuttingedge technology and telecommunications solutions.
  • Global Impact: With offices in 12 countries and services reaching worldwide, your work has the potential to make a truly global impact.
  • Diverse and

Inclusive Culture:

We're not just a team; we're a tapestry of diverse perspectives and backgrounds, woven together for a common purpose.

Your unique viewpoint is not only respected but cherished.

  • Professional Growth: We're committed to helping our team members grow and develop. You'll have access to ongoing mentorship and opportunities for advancement.
  • Exciting Challenges: Our industry is dynamic and everevolving. You'll face new and exciting challenges that will keep you engaged and motivated.
  • A

Growing Brand:
With our rapid growth, you'll be part of a company that's not just succeeding, but thriving.

  • Great Benefits: We offer competitive compensation packages, comprehensive health insurances, and other perks to ensure our team members are well taken care of.
1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

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