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German Customer Service Host
2 semanas atrás
The Department:
Being leaders in the field of online gaming entertainment, our customer service teams comprise of specialist hosts who understand the customers' needs in context of the industry.
Purpose of the Role:
This is a very exciting role within the growing Customer Support Department at Digital Outsource Services. Operating within the e-commerce industry, we provide excellent services to our international clients and their businesses.
The core element of Digital Outsource Services are our people, as we recognize that the employees are the driving force of the business, hence we ensure that we employ individuals with high-potential allowing them to develop their career and themselves within the business.
The Onboarding Process:
Lisbon, Portugal will be your office location where you will complete your training and conduct your day-to-day work in your role.
- Daily meal allowance (on days shifted to work)
- Free local beer every Thursday
- Casual dress code
- Referral commission
Due to the geographical locations we service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.
Duties include, but not limited to:- Processing and resolving of incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling of products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Excellent time management and adherence to schedule
- Performing extra tasks given by managers / shift supervisors as required
- This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives._
Essential Criteria:
- German as home/first language essential
- Fluent in English; able to communicate effectively (read, write and speak fluently)
- Valid work/residence permit for Lisbon or EU passport
- Be available for shift rotations
- Completed high school qualification 2 years' work experience post qualification
Desirable Criteria:
- Be in a possession of a degree or a diploma
Person Specifications:
- Adaptability / Flexibility
- Team Orientation
- Interpersonal Skills
- Effectiveness & Delivery
- Planning & Organizing
- Problem Solving
- Time Management
- Customer Focus
- Customer Orientation
- Stress Tolerance
- The perfect place to work, play and grow_
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