Insurance Administrator

1 semana atrás

Lisboa, Lisboa, Portugal Hiscox Tempo inteiro

Job Type:
Permanent

Build a brilliant future with Hiscox

About us:
HISCOX is an international insurer specialized in the market of luxury goods & property, and high-end professional insurance. As experts in risk, we give people and businesses the confidence to realise their ambitions.

With offices in 9 European countries, we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.

In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance.

As part of our commitment to our employees' well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.


The Role:


The Insurance Administrator is responsible for the handling of tasks related to the preparation and subsequent administration of insurance policies.

Main objective of role is to provide high quality administrative support to underwriters, brokers and end clients.

For certain business lines/products the Insurance Administrator has an Administrative Decision Making Authority based on pre-established criteria defined on an Authority Letter which can have different limits according to experience and seniority.


Key Responsibilities:

  • First point of contact for brokers and clients to provide superb customer experience by answering all internal and external questions which fall within the Insurance Admin scope, and determine and execute the transfer of all other questions to the relevant departments.
  • Accurate, timely and efficient data entry of insurance risks as per the Hiscox standards to achieve Service Excellence, as well as general administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring.
  • Ensuring constant superb quality output by performing regular Quality Audits.
  • Liaising with internal and external parties to respond to and resolve queries within processing deadlines.
  • Delivering exceptional service standards/KPI's.
  • Supporting data cleansing and mass change processing projects.
  • Preparing management information reports as requested using various reporting tolls and methods.
  • Contributing to technical support and procedural best practice and support.
  • Providing new ideas and support the team leader and coordinator regarding execution.
  • Providing support to other teams to cover absences and peak workloads.

Person Specification:

  • Fluent French and proficient in English.
  • Good interpersonal skills with the ability to work as a member of various teams.
  • Curious, willing to learn and showing a challenging conventions spirit.
  • Resistance to performing repetitive tasks.
  • Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under time pressure.
  • Multitask ability.
  • Ability to organise and prioritise and plan workload to meet deadlines.
  • Demonstrating personal integrity; doing what they say they'll do when they said they'd do it.
  • Personable, able to develop rapport easily and build relationships across and outside Hiscox.
  • Good Customer Focus.
  • Expresses a "cando" attitude.
  • You will ideally have experience of working in call centre/ customer service area, ideally in a multinational, multi lingual environment. This could include work experience as part of a training programme but is not essential. Experience in insurance is an advantage.
  • You will need good computer skills including Microsoft Outlook and Excel skills. Training to develop your IT skills can be provided.
Why Hiscox?- Healthy work-life balance with our 35h/week and hybrid working system.

  • Work with amazing people and be part of a unique culture_

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