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Cx Specialist Italian Speaker

3 meses atrás

Lisboa, Lisboa, Portugal EVA Global Tempo inteiro

EVA Global is hiring Italian

Customer Service Specialist.


EVA Global was set up in 2017 with the mission of accelerating the transition to clean transport systems from the front lines through our "Never Stranded" philosophy.

This philosophy has been our compass in continuously striving to provide EV drivers with a superior customer experience.


Today, EVA's office locations are based in Finland, Spain, The Netherlands, Germany, and Malaysia, with new locations in the Portugal and USA.

We are constantly growing and are currently over 500 employees, and our growth journey is supported by a European growth investor.

We are proud to have gained the trust of over 40 partners in Europe, Asia, and North America.

Our partners can count on us to provide a best-in-class user experience as well as to maximize the uptime and availability of their respective charging networks, which, when combined, results in EVA Global serving drivers at more than 400,000 EV Charging Stations.


To support our growth, we are looking for experienced Italian speaker Customer Service Specialists to join our team in Lisbon, Portugal.


Responsibilities:

  • As the first point of contact to communicate with our customers.
  • Ensure cases are solved within the agreed SLA.
  • Identify and escalate issues to the relevant team.
  • Adhoc contact center related tasks as assigned.
  • Working alongside the Team Leader, Team Manager, Contact Center Manager, HR Manager, Training & Quality Manager, Customer Success Team, Academy Leader, and Operational IT.

Requirements:

Written and verbal Italian Skills.

  • Written and verbal English skills. Additional language is a plus.
  • Prefer a minimum of 1 year of experience in Contact Center / Customer Service.
  • Training will be provided.
  • Minimum Diploma and or equivalent are encouraged to apply.
  • Cars and Electric Vehicles lovers.
  • Familiar with Microsoft 36
  • Must be able to handle multiple projects and effectively manage different timelines.
  • Must be an assertive team player with high energy to work in a fastpaced environment.
  • Ability to work in shifts.
  • Office location: close to Marquês de Pombal, Lisbon.

Department

  • Operation

Locations

  • Lisbon