Customer Service Agent

2 semanas atrás


Lisboa, Lisboa, Portugal 1GLOBAL Tempo inteiro
1GLOBAL - Seamless Connectivity, eSIM and IoT Solutions

Connect your people and devices instantly, anywhere with our cutting-edge connectivity solutions. Manage mobile devices and numbers globally for banks, enterprises, and IoT.

1GLOBAL stands out in the telecommunications world with a network spanning 15 offices across 12 countries. We cater to the biggest enterprises and B2B2C customers, offering innovative eSIM solutions, reliable physical SIM cards, seamless data roaming, and advanced voice and SMS recording services.

Introducing BetterRoaming, a game-changing venture for hassle-free international roaming.

Setting the pace as your go-to choice with unrivaled growth in over 70 countries and counting.

The Role

Join our dynamic team of Customer Service Agents providing support in German, Spanish, Polish, Dutch, French, and English to business customers from Monday to Friday.

We are currently seeking a talented individual to join our German support team, with proficiency in English as a requirement.

We are hiring in Lisbon (Portugal) and Manila (Philippines).

What you will do:
  • Act as first-line support for corporate customers, resolving technical queries by phone and email
  • Track, respond to, and resolve customer issues within agreed timescales
  • Collaborate with Technical Support (TS) in Portugal for complex cases
  • Work closely with Service Account Managers to nurture customer accounts
RequirementsWhat you will bring:
  • Proficiency in Microsoft Office, ticketing systems, and customer service procedures
  • Knowledge of GSM support
  • Professional telephone skills and call management expertise
  • Strong written and verbal skills in German and English
  • Customer relationship management proficiency
  • Teamwork, organizational, and time management capabilities
  • Analytical and problem-solving skills
  • Attention to detail and ability to follow technical processes accurately
  • Prior experience in Helpdesk, Customer Service, or Telecoms roles
Benefits

Why Choose 1GLOBAL?

  • Pioneering Innovation: Be a part of setting industry trends
  • Global Impact: Contribute to worldwide services
  • Diverse and Inclusive Culture: Embrace diverse perspectives
  • Professional Growth: Access mentorship and development opportunities
  • Exciting Challenges: Face dynamic and engaging tasks
  • A Growing Brand: Thrive with our rapid growth
  • Great Benefits: Competitive compensation and health benefits

1GLOBAL is an equal opportunity employer, fostering innovation through diversity. Join us in revolutionizing global connectivity



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