Senior UX Researcher

2 semanas atrás

Porto, Porto, Portugal Planet Tempo inteiro
remote type- Hybrid- locations- Porto - Portugal- time type- Full time- posted on- Posted Today- job requisition id- JR07737 About Us:
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year.

Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it's not just the Silicon Valley brands.

Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet are a technology company that's transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere.

We operate in a market that continues to evolve and expand, partnering with the world's most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet's creating a world of connected commerce, that makes payments feel good.


We're growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we've the financial capital and expertise to grow our capabilities and reach through acquisition.


What you will do:

  • Collaborating with designers and stakeholders to understand research needs
  • Recruiting participants for research studies
  • Observe and interview users in the field (might require travel and time away from the office)
  • Facilitate workshops/ focus groups/ design sprints and interviews with stakeholders
  • Outline key success metrics to measure and communicate outcomes on desirability, feasibility, and viability
  • Research the current market, technology, "crosspollination" possibilities using qualitative and quantitative research
  • Develop and deliver progress reports, requirements, documentation and presentations
  • Define the findings from research and map the service and users experiences using personas, scenarios, user journeys and service blueprints
  • Defining research questions and selecting appropriate methods of data collection
  • Conducting design research studies and analysing the data collected
  • Facilitate and help stakeholders with prioritisation and implementation
  • Build a research repository

Who you are:

  • Proven experience with Google analytics, Microsoft Clarity or REM Datadog
  • Holistic approach to projects, zooming out and connecting the interdependencies of all service elements.
  • Deep knowledge of an array of user research methodologies
  • Ability to design and conduct usability studies—i.e., identify potential solution options for a stated user need and design experiments that help elicit the most viable solution for users
  • Experience managing communications with users and stakeholders
  • Experience integrating user research into product designs and design practice
  • Working knowledge of statistics and experimental design
  • Strong ability to generate and communicate compelling and actionable insights, both verbally and visually
  • Good business awareness skills and an understanding of how different businesses operate.
  • Ability to emerge with the users through empathy methodologies
  • Excellent interpersonal skills and the ability to build good working relationships.
  • Good English skills.

Why Planet:


Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

About Us

  • Company Background
  • Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
  • Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
  • With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

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