![BNP Paribas](https://contents.bebee.com/companies/pt/bnp-paribas/avatar-wZO1U.png)
Mfs Client Business Account Manager
2 semanas atrás
JOB NUMBER:
2301SSOP13753)
About the job
- The MFS Client Business Account Manager is responsible to maintain existing business with current clients, grow business relationships with them and assist in bringing new clients on board. They will help clients to better understand the full potential of the service offer and act as liaison between the client and the Dealing Services Department
- The MFS Client Business Account Manager pilots the client experience to achieve a desired level of service across the entire department/organisation. By understanding the client's business and service expectations, they translates this into service delivery requirements
Your Main Activities Are
- Build Client Knowledge and trustful relationships
- Develop a strong contact network across the client organization
- Understand the client strategy and requirements to enable Dealing Services to deliver on the promises to meet client needs
- Manage the operational contact, by ensuring a full understanding of the clients' needs and expectations across the organisation and providing clarity for the required actions to serve the clients
- Manage prompt resolution to clients' complaints, and efficient response to request
- Document, coordinate and manage resolution of problems or issues affecting the quality of the service delivered and the overall client experience
- Facilitate across the department the resolution of escalated issues by establishing a service governance framework
- Organise regular formal service performance reviews with clients according to strategic priorities and client needs, including preparation of the review (agreed agenda) and followup on agreed action plans. This should be conducted according to global guidelines, including call memos, minutes and issues escalation measures. Use issue logs, query database and client feedback to conduct these reviews both internally and externally with the client
- Engage all the relevant teams (IT, Dealing Desk, Product, Business Support) in the pursuit of service quality delivery and improvement
- Ensure proper coordination of relationships with third parties related to the client activity, including Brokers, third party Asset Managers, auditors and external middle office service providers
Profile and Skills to Success
- Bachelor's Degree
- At least 2 years of relevant experience
- Fluent level of English
- Good Knowledge in Operations and Processes
- Proficiency in Office Pack (Word, PowerPoint and Excel)
- Ability to deliver / Results driven
- Communication skills oral & written
- Client focused
- Ability to manage / facilitate a meeting, seminar, committee, training
Why joining BNP Paribas?
-
Leading banking institution
BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history.
-
Our presence in Portugal
Since 1985, BNP Paribas was one of the first foreign banks to operate in the country.
Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
-International reach
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success.
-
Retail Banking, a division that brings together all of the Group's retail activities and specialised business lines;
-
Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
-
Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
-
Diversity and Inclusion commitment
-
Commitment towards work/life balance
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest.
We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally.
Only through this balance we may all be at our best while working.-
Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from
-
Mfs Client Business Account Manager
2 semanas atrás
Lisboa, Lisboa, Portugal BNP Paribas Tempo inteiroAbout the jobThe MFS Client Business Account Manager is responsible to maintain existing business with current clients, grow business relationships with them and assist in bringing new clients on board. They will help clients to better understand the full potential of the service offer and act as liaison between the client and the Dealing Services...
-
Mfs Client Delivery Analyst
2 semanas atrás
Lisboa, Lisboa, Portugal BNP Paribas Tempo inteiroAbout the jobThe MFS Client Delivery Account Analyst is responsible to process the Net Present Value of the portfolio of OTC and repo trades between clients of BNP Paribas and their counterparties to ensure that the clients' exposure to their counterparties is sufficiently collateralised. The process requires the performance of data integrity checks on trade...
-
Account Manager
2 semanas atrás
Lisboa, Lisboa, Portugal ARTSOFT Business Software Tempo inteiroO mais integrado software de gestão em Portugal está a integrar Account Manager com espírito inconformista, desejo de trabalhar bem, transparente e com ambição. Se te identifica com este perfil, envia-nos o CV. Experiência na área comercial, preferencialmente em empresas de IT, serviços, consultoria, B2B Capacidade de identificar e qualificar...
-
Mfs Client Delivery Analiyst
2 semanas atrás
Lisboa, Lisboa, Portugal BNP Paribas Tempo inteiroAbout the jobThe MFS Client Delivery Analyst is responsible to process the Net Present Value of the portfolio of OTC and repo trades between clients of BNP Paribas and their counterparties to ensure that the clients' exposure to their counterparties is sufficiently collateralised. The process requires the performance of data integrity checks on trade data...
-
Sales & Account Manager (B2B)
2 semanas atrás
Lisboa, Lisboa, Portugal Business English Academy Tempo inteiroEnviar mensagem direta ao anunciante da vaga na VORTAL Connecting BusinessA VORTAL é uma empresa líder de soluções de e-Sourcing e e-Procurement, ligando compradores públicos e privados a uma comunidade internacional de milhares de fornecedores qualificados em todo o mundo.O Nosso Mote: Ajudar as organizações a comprar melhor e as empresas a vender...
-
Account Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Artsoft Business Software Tempo inteiroO mais integrado software de gestão em Portugal está a integrar Account Manager com espírito inconformista, desejo de trabalhar bem, transparente e com ambição.Se te identifica com este perfil, envia-nos o CV.Experiência na área comercial, preferencialmente em empresas de IT, serviços, consultoria, B2BCapacidade de identificar e qualificar...
-
Senior Account Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Spring Professional Tempo inteiroSenior Account Manager (M/F)A Adecco Recruitment encontra-se a recrutar para empresa cliente na área da comunicação um account manager para gestão de carteira de clientes e desenvolvimento de new business.Descrição: Gestão de carteira de clientes já existente; Desenvolvimento de New business; Acompanhamento de trabalhos internos, fazendo a ligação...
-
Account Manager
2 meses atrás
Lisboa, Lisboa, Portugal Precise Tempo inteiroWe are looking for an Account Manager to join our client's team. Our client is a digital agency focused on microsites of subscription content with offices in Lisbon.ResponsibilitiesAs an Account Manager, you will be responsible for attracting and managing international clients and for designing, executing, monitoring and optimizing digital...
-
Account Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Precise Tempo inteiroWe are looking for an Account Manager to join our client's team. Our client is a digital agency focused on microsites of subscription content with offices in Lisbon.ResponsibilitiesAs an Account Manager, you will be responsible for attracting and managing international clients and for designing, executing, monitoring and optimizing digital...
-
Account Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Precise Tempo inteiroWe are looking for an Account Manager to join our client's team. Our client is a digital agency focused on microsites of subscription content with offices in Lisbon.ResponsibilitiesAs an Account Manager, you will be responsible for attracting and managing international clients and for designing, executing, monitoring and optimizing digital...
-
Key Account Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Capgemini Engineering Tempo inteiroPurpose of Role: This role is accountable for the growth, relationship strength and overall performance of the assigned accounts(s) and for creating a strategy for the perimeter and opening new clients in the healthcare industry with an ER&D portfolio. We have an exciting opportunity for a Client Manager/Key account manager to service some key accounts...
-
Account Manager
4 semanas atrás
Lisboa, Lisboa, Portugal QSR Tempo inteiroAccount Manager (Portugal)Ref.a T202402_PRO_Account ManagerOur client is a consultancy company, a leader in military goods and technologies for the Defense Sector that represents and sells carefully selected products, and promotes, delivers, maintains, and guarantees military products, technologies, platforms, and systems. It is a Portuguese company...
-
Account Manager
2 meses atrás
Lisboa, Lisboa, Portugal QSR Tempo inteiroAccount Manager (Portugal)Ref.a T202402_PRO_Account ManagerOur client is a consultancy company, a leader in military goods and technologies for the Defense Sector that represents and sells carefully selected products, and promotes, delivers, maintains, and guarantees military products, technologies, platforms, and systems. It is a Portuguese company...
-
Accounts Payable Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Michael Page Tempo inteiroAdded 13/09/2023 Join a high reputable multinational company Business Operations Management - Process Improvement Our client is a Multinational Company, with Global Business Services in LisbonResponsibilities - your mission:Business Operations Management Lead a Accounts Payable Divisions team as an AP manager Validate recommendations and lead implementation...
-
Key Account Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Hologic, Inc. Tempo inteiroKey Account ManagerLisboa Lisbon, Lisbon, Portugal Key Account Manager Location:Portugal (ideally based in Lisbon) Position Overview: We are currently seeking a driven and experienced Key Account Manager to join our dynamic team in Portugal. The Key Account Manager will be responsible for developing, achieving and maintaining business growth and market share...
-
Account Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Nexial Tempo inteiroNexial is an innovative blockchain startup, bringing cutting-edge software solutions to organizations across Europe. With a talented and geographically dispersed team, we are leading the way in bringing blockchain technology to a wider audience, and we are now looking for a Sales Executive to help us expand our reach.We are currently seeking for our...
-
Business Development Manager, Key Accounts
2 semanas atrás
Lisboa, Lisboa, Portugal Edgeuno Tempo inteiroAbout usAt EdgeUno, we're passionate about bringing high-speed internet to every person in Latin America. We believe that everyone should have access to a stable, accessible, and affordable internet experience, regardless of where they are in the world. As a company, we're driven by innovation, and we're looking for a Business Development Manager (Key...
-
Key Account Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Hologic, Inc. Tempo inteiroKey Account Manager Location: Portugal (ideally based in Lisbon)Position Overview: We are currently seeking a driven and experienced Key Account Manager to join our dynamic team in Portugal. The Key Account Manager will be responsible for developing, achieving and maintaining business growth and market share by defining and implementing a commercial strategy...
-
Account Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Gotbit Tempo inteiroWe are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.Major Responsibilities: Build and maintain strong customer relationships. Handle communication,...
-
Key Account Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Hologic, Inc. Tempo inteiroKey Account Manager Location:Portugal (ideally based in Lisbon) Position Overview: We are currently seeking a driven and experienced Key Account Manager to join our dynamic team in Portugal. The Key Account Manager will be responsible for developing, achieving and maintaining business growth and market share by defining and implementing a commercial strategy...