Customer Success Manager

1 semana atrás


Leiria, Leiria, Portugal Glartek Tempo inteiro

Glartek, a VC-backed company founded in 2017, is a fast-growing global leader of Augmented and Connected Worker solutions for the Manufacturing and Asset-intensive industries and our mission is to increase the efficiency and safety of shop floor procedures, related to production, operational, maintenance, safety, quality, and training.

Our software solutions combine the Augmented Reality (AR), Artificial Intelligence (AI) and Internet of Things (IoT) domains to bring visibility, optimization, and reassurance of field operations.

Glartek has offices in Lisbon and Leiria, Portugal. The company has large customers such as EDP and Daimler.

This is a fantastic opportunity to be part of the growth of the company, working alongside R&D, Product Management, Product Marketing, Sales, and Customer Support colleagues.

This is a new strategic role within the company, reporting directly to the COO.

As a Customer Success Manager, you will be responsible for ensuring the maximum satisfaction of our customers, maintaining and building strong relationships and ensuring their needs are met by our products.

Last but not least, you will be empowered and accountable for a wide range of initiatives, which will give you the opportunity to own your career path and shape the future of Glartek.

If you are passionate about customer success and want to contribute to the success of a growing company, we would love to hear from you.

TasksBuild strong relationships with customers and be a trusted advisor on product usageManage the onboarding and ongoing usage of the product by customersRegularly train customers on new product featuresKeep customers engaged and regularly using our productsMaintain a revenue base by supporting account retention and renewalDrive upgrade revenue through increased product adoption and increased usageMaintain a customer-focused culture and aid delivery of the product to marketDevelop a deep understanding of thenproduct to address customer concerns and provide guidance effectivelyInfluence Roadmap based on company objectives and available resourcesLiaise with Product Management and Sales to provide feedback about product developmentMonitor and measure customer satisfaction and take proactive action to remedy any concernsMonitor and measure the progress of the customer usage of the Glartek productCapture and monitor key customer success metrics (e.g., NPS and CSAT)Be an ambassador and champion of the Glartek culture and work ethicRequirementsAt least 2 years' experience working in manufacturing in Engineering, Continuous Improvement or Project ManagementBSc/MSc in Computer-science, Electronics Engineering, Industrial Engineering Telecommunications Engineering, or related fieldFully proficient in Portuguese and EnglishExcellent organizer and planner biases towards quick problem solvingExcellent interpersonal and communication skills, to effectively communicate with customers as well as customer support, product management and salesUnderstanding of the characteristics of startup companies and the need for flexibility of role definitionsNaturally positive, customer-oriented and results-oriented leaderAvailable to travel occasionally (Knowledge of Augmented Reality or Artificial Intelligence applies to manufacturing is a plusExperience with CRM, such as Salesforce, HubSpot and Pipedrive is a plusYou will be working on a ground-breaking product, where you can use your creativity and knowledge to help solve challenging technical and social problems.


You will benefit from:


Relaxed culture and flat hierarchyStock optionsHealth, dental and vision insurance (after 1 year)Annual bonus (up to 2 salaries)Referral program (€250 per referral hired after 6 months with us)Birthday leave5 exclusive days per year for training (internal or paid courses)Get together meetings every month with drinksAnnual hackathon (with rewards)Regular team building activitiesHome office setupFlexible holidays and working hoursHybrid work (at least 2 days per week in the office)Free coffee in our officesJoin Glartek and be part of our mission to increase efficiency and safety in industrial processes using Augmented Reality.

Apply now We do not accept CVs from 3rd parties.
Updated: 1 hour ago

Job ID:
Report issue
Technology, Information and Internet
Leader in Augmented Reality solutions for the Industry. Our mission is to increase the efficiency and safety of industrial processes.
You will receive a link to verify your email and your account will be created. You can also apply with creating a password .
Contact Person

BF
No time? Just apply later
We'll send a link to this job to your email.
#J-18808-Ljbffr
  • Customer Success Manager

    1 semana atrás


    Leiria, Leiria, Portugal Glartek Tempo inteiro

    Glartek, a VC-backed company founded in 2017, is a fast-growing global leader of Augmented and Connected Worker solutions for the Manufacturing and Asset-intensive industries and our mission is to increase the efficiency and safety of shop floor procedures, related to production, operational, maintenance, safety, quality, and training. Our software solutions...

  • Customer Success Manager

    1 semana atrás


    Leiria, Leiria, Portugal Glartek Tempo inteiro

    Glartek, a VC-backed company founded in 2017, is a fast-growing global leader of Augmented and Connected Worker solutions for the Manufacturing and Asset-intensive industries and our mission is to increase the efficiency and safety of shop floor procedures, related to production, operational, maintenance, safety, quality, and training. Our software solutions...

  • Customer Success Manager

    1 semana atrás


    Leiria, Leiria, Portugal Glartek Tempo inteiro

    Glartek, a VC-backed company founded in 2017, is a fast-growing global leader of Augmented and Connected Worker solutions for the Manufacturing and Asset-intensive industries and our mission is to increase the efficiency and safety of shop floor procedures, related to production, operational, maintenance, safety, quality, and training. Our software solutions...

  • Product Manager

    1 semana atrás


    Leiria, Leiria, Portugal BRAINR Tempo inteiro

    Description:Job descriptionAre you passionate about shaping the future of manufacturing processes? Do you possess a deep understanding of the value that Manufacturing Execution Systems (MES) bring to manufacturers? If so, Brainr is seeking a talented Product Manager to join our team and play a pivotal role in driving the success of our next-generation MES.At...

  • Service Manager

    1 semana atrás


    Leiria, Leiria, Portugal Tesla Tempo inteiro

    Tesla participates in the E-Verify ProgramWhat to Expect At Tesla, our Service Managers are the frontline leaders of our Service operation. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing daytoday operations, and ensure Tesla Service meets the needs of our customers as...

  • Technical Product Manager

    1 semana atrás


    Leiria, Leiria, Portugal Ki Group Tempo inteiro

    At xgeeks, we are on a mission to accelerate success through Cloud Native technology, making the promise of DevOps, Data, and Digital Products impact a reality. We have offices in Leiria, Lisbon and Viseu (so far) We're currently growing our team of Technical Product Managers to take part in some new and amazing projects and become part of multidisciplinary...

  • Territory Manager

    1 semana atrás


    Leiria, Leiria, Portugal Q8 Research Tempo inteiro

    International Diesel Service (IDS) is one of Europe's leading fuel card providers, offering a complete range of products and services to international transport operators. IDS is a subsidiary of Kuwait Petroleum Corporation and continues to expand its operations worldwide.We are currently looking for a motivated:Territory Manager Do you thrive on the...

  • Territory Manager

    1 semana atrás


    Leiria, Leiria, Portugal Q8 Research Tempo inteiro

    International Diesel Service (IDS) is one of Europe's leading fuel card providers, offering a complete range of products and services to international transport operators. IDS is a subsidiary of Kuwait Petroleum Corporation and continues to expand its operations worldwide.We are currently looking for a motivated:Territory Manager Do you thrive on the...


  • Leiria, Leiria, Portugal RBCX GROUP Tempo inteiro

    O que requer a posição de gestor de clientes:As responsabilidades desta posição são: Gerir prospetos; Gerir leads; Gerir clientes; Sabe utilizar CRMs; Destreza com ferramentas e sistemas tecnológicos; Gerir burocracias de acordo com as necessidades operativas; Organização financeira através de programas informáticos; Experiência comprovada na...

  • Technical Product Manager

    1 semana atrás


    Leiria, Leiria, Portugal Ki Group Tempo inteiro

    At xgeeks, we are on a mission to accelerate success through Cloud Native ? technology, making the promise of DevOps, Data, and Digital Products impact a reality.We have offices in Leiria, Lisbon and Viseu (so far) We're currently growing our team of Technical Product Managers to take part in some new and amazing projects and become part of multidisciplinary...


  • Leiria, Leiria, Portugal PANIDOR Tempo inteiro

    Celebrating 30 years of history, Panidor is a renowned company specialized in high-quality deep-frozen bakery & pastry products.As passionate bakers, our focus is to provide the market with genuine products that respect the tradition and know-how of the traditional bakery, using state-of-the-art machinery, quality ingredients and of course... innovationAs we...


  • Leiria, Leiria, Portugal PANIDOR Tempo inteiro

    Celebrating 30 years of history, Panidor is a renowned company specialized in high-quality deep-frozen bakery & pastry products.As passionate bakers, our focus is to provide the market with genuine products that respect the tradition and know-how of the traditional bakery, using state-of-the-art machinery, quality ingredients and of course... innovationAs we...

  • Technical Product Manager

    1 semana atrás


    Leiria, Leiria, Portugal xgeeks Tempo inteiro

    At xgeeks, we are on a mission to accelerate success through Cloud Native technology, making the promise of DevOps, Data, and Digital Products impact a reality.**We have offices in Leiria, Lisbon and Viseu (so far)We're currently growing our team of Technical Product Managers to take part in some new and amazing projects and become part of multidisciplinary...

  • Technical Product Manager

    1 semana atrás


    Leiria, Leiria, Portugal KI group GmbH Tempo inteiro

    At xgeeks, we are on a mission to accelerate success with AI and Cloud Native development Making the promise of DevOps, Data, and Digital Solutions impact a reality. We are part of the KI group and we have offices in Leiria, Lisbon and Viseu (so far)***: We're currently growing our team of Technical Product Managers to take part in some new and amazing...


  • Leiria, Leiria, Portugal Lovys Tempo inteiro

    About The Job You are a passionate and data-driven CRM manager who is looking for a new challenge. After accumulating some experience in the area, you are looking for the perfect company that can give you both the independence and the ambition to apply your ideas.You would be comfortable working with our Data team on customer segmentation and profiling.Your...


  • Leiria, Leiria, Portugal BRAINR Tempo inteiro

    Description:BRAINR is looking for a talented Business Development Manager to join our fast growing team and play a crucial role in bringing the benefits of BRAINR to new customers. In this role, you will contribute to our business development strategy, work in partner channel development and direct sales efforts, and help us drive our mission to empower...

  • Engineering Manager

    1 semana atrás


    Leiria, Leiria, Portugal La Redoute Tempo inteiro

    Do you want a job that matches your ambition and your lifestyle? Read on to discover the profile we're looking for From its beginnings as a wool mill, La Redoute is a French brand that has forged unique relationships with its customers for the past 180 years – yesterday through its catalogue, today on the web. We are a mainly digital player, selling...

  • Ssc Finance Manager

    1 semana atrás


    Leiria, Leiria, Portugal Michael Page Tempo inteiro

    Sobre o nosso cliente Our client is a Multinational Company, with Global Business Services in Leiria Descrição Responsabilities:Insure the accounting production for the whole subsidiaries of the Group by a rationalization of processes and common procedures, respect the deadlines defined by the Group and implement a communication way to give visibility to...


  • Leiria, Leiria, Portugal Grabjobs Portugal Tempo inteiro

    About the Job In this role, you will contribute to speed up Lovys' roadmap, from new launches to building a better customer experience, driving operational efficiency and supporting managementi in the definition and execution of the company's strategy. We are looking for someone with a great business acumen and a problem-solving mindset. The ideal candidate...


  • Leiria, Leiria, Portugal Lovys Tempo inteiro

    About the JobIn this role, you will contribute to speed up Lovys' roadmap, from new launches to building a better customer experience, driving operational efficiency and supporting managementi in the definition and execution of the company's strategy. We are looking for someone with a great business acumen and a problem-solving mindset. The ideal candidate...