English Customer Support Advisor for Social Media

2 semanas atrás

Lisboa, Lisboa, Portugal Foundever Tempo inteiro

Come and work with us.

Would you like to work with a company that inspires more than 1 billion users on its platform?
Are you

English native or fluent with strong communication skills?

Looking to make your career in a multicultural environment in the sunny and happy

Lisbon?

So we have the perfect opportunity for you

Your future project:
join our

UK English Customer Support Advisor team.

Our

client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.

As a

Customer Support Advisor in this project, your daily responsibilities will include:

  • Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
  • Manage customer/seller/creator enquiries proficiently and professionally
  • Promptly escalate critical/ highrisk cases to the appropriate authority
  • Coordinate with other teams/ departments to resolve customer issues, followup and make sure closeloop to all escalations
  • Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience
  • Engage sellers to develop longterm relationships and confidence in client's Ecommerce
  • Complete daily tasks as allocated in an efficient and timely manner
  • Maintain accuracy and security of customer information on the database
  • Be a first point of contact to handle and resolve customer complaints
  • Identify and escalate issues appropriately
  • Research information and troubleshoot problems using available resources
To succeed in the role, you will need to have:

  • Native or proficient level of
    English (C2)
  • Experience with UK customers / in the UK
  • Fast typing
  • Friendly and polite communication
  • A motivated and enthusiastic personality
  • Selforganized, planning and prioritization skills
  • Ability to work under pressure and adapt quickly to adverse situations
  • Technical aptitude and the ability to pick up new technology quickly
  • Able to follow guidelines and instructions
-
Must hold EU citizenship or a valid work permit for Portugal:


  • Availability to work from our site in Sete Rios:
-
Availability to work 24x7 (40 hours/week)

Benefits.

  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging companywide initiatives, including our EverBetter wellness program
  • Job stability
  • Lifelong skills and experience
  • Excellent work culture

Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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