Client Service Analyst

1 semana atrás

Porto Salvo, Lisboa, Portugal Novasyte Tempo inteiro

Job Title:
Client Service Analyst

Contract:
Permanent

Location:
Oeiras, Portugal


At IQVIA, we deliver on our mission by helping to speed drug development, ensuring product quality and safety, improving commercial effectiveness, getting the right treatments to patients, improving access and delivery of healthcare, and ultimately driving better health outcomes.

With IQVIA Connected Intelligence we're able to achieve powerful results by connecting unparalleled data, advanced analytics, innovative technologies, and deep healthcare and scientific expertise.

This enables a highly customized approach to address unique challenges.

Role Summary:


As a Client Service Analyst, you will be responsible for ensuring access, delivery, and training of the purchased IQVIA's services, while building strong business relationships with clients.

Additionally, you will identify opportunities to expand current or new services and increase revenue.

Key Responsibilities:

  • Establish and build positive business relationships with clients, understanding their requirements in terms of data and services
  • Expert understanding of all IQVIA data sources
  • Serve as an expert contact for clients using IQVIA data, software and services.
  • Ensure all contracted services are delivered with quality and in a timely manner, as well as adhoc requests
  • Coordinate internal production of regular client deliveries with offshore teams (India and Philippines)
  • Provide additional insight and interpretation of the data to enable appropriate resolution of business questions and/or issues
  • Responsible for identifying opportunities and growing revenue within current and new clients
  • Conduct client training on all aspects of IQVIA data and systems
  • Conduct client service meetings at customer site

Skills, Education and Experience Required:

  • Bachelor's degree in Health Care, Economics, Market Research, or a related field;
  • 2 years of related work experience, preferably within the pharmaceutical industry;
  • Excellent communication skills (both written and verbal);
  • Strong organizational and time management skills, with the ability to prioritize tasks effectively;
  • Expert problemsolving, analytical, and customer service skills;
  • Excellent team player, with the ability to work autonomously when needed;
  • Experience using Microsoft Office, including Excel, PowerPoint, and Outlook;
  • Fluent in Portuguese and English, both spoken and written.

Beneficial Skills and Experience:

  • Knowledge of the pharmaceutical and healthcare market
  • Experience working with cross functional and multigeographical teams
  • Experience providing training to others
  • Knowledge of time series analysis and statistical modelling
  • Experienced in the use of Microsoft office PowerBI and/or Access

What we offer:

  • Initial training of the different data, services and tools of IQVIA
  • LinkedIn Courses on a variety of areas to improve or create new skills
  • Positive team environment of mutual help and support
  • Company initiatives for networking and bonding between coworkers (for example: volunteer actions, afterwork social events, sports tournaments, etc.)
  • Hybrid model of work (home and office)
  • Competitive salary and benefits


IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.

We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world.

Learn more at

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