Workplace Counselor

1 semana atrás

Lisboa, Lisboa, Portugal Conectys Tempo inteiro

Who We Are:


Conectys is one of the fastest growing BPO's in the market, with over 3000 employees across many locations worldwide, offering multilingual outsourcing services to customers in the Gaming Entertainment, Electronics and Healthcare industries.


At the moment we are looking for a passionate Content Moderator to join our Operations team, the center of our business.

As Content Moderator, you will have a deep understanding of our content guidelines and you will be responsible for ensuring that all the disturbing and inappropriate content, which might include(but is not limited to) images, videos, text featuring violence, bullying, animal cruelty, hate speech, violent extremism, torture, sexual assault, self-harm, suicide, murder, or anything that endangers children, is moderated to the highest standards.


Our dedicated Content Moderators play a pivotal role in safeguarding the online environment by reviewing user-generated pieces of text, visual, video, and audio, presented in a continuous sequencing during each shift.

And the best part is that you will have space for learning, growing and building your career.

Within the role you will:

  • Conduct confidential counselling sessions, offering a compassionate ear and actionable advice to employees grappling with professional challenges.
  • Design and lead support group activities and wellbeing initiatives that foster a supportive and positive workplace culture.
  • Contribute your insights and expertise to our knowledge base, creating articles, activities, and protocols that enrich our community's mental and emotional wellbeing.
  • Play a pivotal role in supporting organisational change, ensuring that transitions at individual, group, and team levels are smooth and positive.

What will make you successful for the role:

  • A degree in Psychology, paired with at least one year of experience in a similar role.
  • A mature, empathetic individual who thrives on helping others and can navigate the complexities of human emotions with ease.
  • Proficiency in English (C1 level), coupled with excellent communication skills and the ability to influence change positively.
  • A team player with a knack for active listening, organization, and time management, who values ethics and confidentiality above all.

Our offer:

  • Competitive salary package (Base salary + Language Bonus + Performance Bonus + Meal Allowance)
  • Great work/life balance
  • Multicultural and Teamwork environment
  • Benefits package (Private Medical Insurance, Gym & Fitness Protocol, Benefits Discount Platform)


We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives.

We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.


Job Type:
Full-time

Ability to commute/relocate:

  • Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (required)

Language:

  • English (required)

Ability to commute/relocate:

  • Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Language:

  • English (required)

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