Landed Cost Business Analyst
2 semanas atrás
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart.
Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfillment and delivery, while providing customer and partner care.
In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.PORTO
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment.
THE ROLE
As part of the Logistics department, you will be a key player in our mission to deliver an unrivaled experience to our customers all around the world.
This role will provide you a deep understanding of the latest trends in e-commerce supply chain operations, B2C customer experience and international trade with an important focus on cross border operations.
WHAT YOU WILL DO
- Define KPIs and develop dashboards and ensure its correct communication to all involved stakeholders;
- Identify, challenge, simulate the impact and propose creative solutions to improve order contribution;
- Be a key player in multidisciplinary, end2end project teams in order to address new logistics needs and continuous improvement projects;
- Be the owner of Landed Costs Management data and lead the development of tools and KPIs that will support the improvement of customer and partner experience e.g. machine learning services, Dashboards;
- Liaise with multiple internal and external stakeholders all around the globe, ensuring Delivery performance metrics and project related analysis are channeled through the business.
WHO YOU ARE
- Degree in Engineering, Mathematics, Business or other relevant degree;
- Proficiency in Excel (Excel Google sheets is a plus) and SQL language (Big Query is a plus) is mandatory;
- Fluent English is mandatory;
- A professional with excellent strategic thinking and customer oriented mindset;
- High learnability skills, flexibility and resilience to work in a fast paced environment;
- Ability to think critically and creatively;
- Capable of working under pressure and deliver in the agreed deadlines;
- Proactive and detailoriented;
- Proficiency in Reporting tools (Looker is a plus);
- Knowledge about B2B is a plus;
- Being passionate about ecommerce and technology is a plus.
- FARFETCH Equity plan
- Meal Allowance
- Extra days off, sabbatical program and days for you to give back for the community
Flexible benefits allowance
- For Extra Health Insurance, Transportation, Gym Memberships, Retirement pension plan and more
EQUAL OPPORTUNITIES STATEMENT
- FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
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