International Recovery Officer

1 semana atrás

Porto, Porto, Portugal BNP Paribas Tempo inteiro
INTERNATIONAL RECOVERY OFFICER (JOB NUMBER: 2304FCT14613)

**About the job**

Dans le cadre des contrats d'affacturage (Domestique, Import et/ou Export) des donneurs d'ordre, à l'exception des contrats Domestiques de BNP Paribas Factor France, le/la gestionnaire Process Recouvrement International est responsable du recouvrement d'un portefeuille de créances. Il/Elle est rattaché/e à la Team Leader Process Recouvrement International.
Les actions menées doivent prendre en considération les axes de développement de la filiale tant en terme de produits que de marchés et être réalisées dans un esprit de transversalité avec les autres directions de la filiale.
Le/La gestionnaire se doit d'exercer ses missions de manière responsable en respect des valeurs et convictions du Groupe BNPP - Code de conduite
- et notamment des principes de Diversité et d'inclusion

**Your Main Activities Are**
- Traiter les liens confiés
- Effectuer les actions de relance par téléphone/mails/autres afin de qualifier les factures
- Traiter les appels et courriers/mails entrants
- Mise à jour des fiches interlocuteurs
- Vérifier l'activité du cédant afin de poser les bonnes questions lors de la relance acheteur
- Analyser le comportement de l'acheteur (typologie) afin d'adapter son discours et prendre les bonnes décisions
- Détecter les prestations ou facturations non conformes et informer le cédant du litige
- Transmettre au département juridique des donneurs d'ordre, les créances détectées à risque (acheteurs en RJ/LJ ou fausse facture)
- Faire remonter les réclamations acheteurs/cédants et aider à leurs résolutions
- Participer à la productivité du département en proposant des axes d'amélioration
- Agir conformément aux instructions de la Conformité et/ou des donneurs d'ordre et en matière de Lutte Contre le Blanchiment d'argent, de Financement du terrorisme, de Fraude fiscale, de Corruption interne et externe, d'intégrité des Marchés, de Lois Bancaires et Fiscales et appliquer les directives en matière de Sanctions Financières internationales ainsi que de la politique KYC
- Agir avec éthique et intégrité, conformément au code de conduite et à la protection des intérêts client

**Profile and Skills to Success**
- Academic Degree (preferential) or 12th grade (mandatory)
- At least 2 years of professional experience
- Fluency in French (mandatory)
- Factoring
- Middle office operation
- Processing of transactions and data entry

**Why joining BNP Paribas?**
- **Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around Employees - including more than in Europe.
- **Our presence in Portugal**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

- **Retail Banking**, a division that brings together all of the Group's retail activities and specialised business lines;
- **Investment & Protection Services** that include specialised businesses offering a wide range of savings, investment and protection services;
- **Corporate & Institutional Banking** division that offers tailored financial solutions for corporate and institutional clients.
- **Diversity and Inclusion commitment**
- **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- **Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your hiring process.

**Primary Location**: PT-13-Porto

**Job Type**: Standard / Permanent

**Job**: CUSTOMER RELATIONSHIP MANAGEMENT

**Education Level***: Secondary Education

**Experience Level***: At least 2 years

**Schedule**: Full-time

**Entity***: PRT - Factor

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