Process Transformation and Continuous Improvement

2 semanas atrás

Lisboa, Lisboa, Portugal NOS Comunicações Tempo inteiro

País/região:

PT- Localização: Campo Grande, PT- Área: Comercial e Serviço ao ClienteSomos uma empresa orientada para o futuro, comprometida com a excelência e a satisfação dos clientes.

Oferecemos soluções fixas e móveis de última geração, televisão, internet, voz e dados para todos os segmentos de mercado. Somos líderes na distribuição e exibição cinematográficas sendo o exibidor com mais complexos e salas. Acreditamos no poder da tecnologia para combater os desafios ambientais e sociais que enfrentamos.

Somos parte de algo maior que nós e a nossa ambição é deixar uma marca positiva em tudo o que fazemos.


No sentido de continuar a garantir e fazer evoluir os serviços que prestamos aos nossos clientes estamos a recrutar para a função de Melhoria Contínua e reengenharia de processos para a equipa Comercial B2C.


O que esperamos de ti

  • Responsabilidade de garantir todos os processos client facing existentes nos canais comerciais da NOS (Lojas, Inbound, Outbound, Vendas Diretas, Fidelização, Digital, Moderno e Revenda) e gerir a equipa que desenha e faz continuous improvement destes processos;
  • Presença nos principais lançamentos e projetos de implementação da empresa;
  • Garantir um mindset de desafio permanente do status quo dos processos atuais e o seu redesenho/reengenharia, perseguindo simplicidade, foco no cliente e numa experiência centrada no digital, consistência entre canais/touchpoints, mas também processos seamless, eficientes e blindados a falhas, erros manuais ou a situações fraudulentas.

Quem procuramos

  • Formação em Engenharia, Gestão industrial, Gestão ou similar;
  • Experiência de pelo menos 4 anos em funções de melhoria contínua e transformação e reengenharia de processos;
  • Experiência em gestão de equipas;
  • Facilidade de comunicação e relacionamento interpessoal;
  • Autonomia, dinamismo e proatividade;
  • Capacidade para negociar e resolver temas bloqueantes;
  • Resiliência e capacidade para resolução de problemas complexos;
  • Espírito crítico, mindset de desafio permanente do status quo;
  • Capacidade de organização, estruturação e síntese da informação.

O que temos para oferecer

  • Promovemos o selflearning e uma aprendizagem contínua através de iniciativas internas que permitam aos nossos colaboradores ter contacto com as últimas novidades e tendências nas mais variadas áreas.
  • Implementamos com regularidade várias iniciativas para promover o bem estar, a estabilidade emocional, os laços sociais e o equilíbrio entre a vida pessoal e profissional
  • Oferecemos a todos os nossos colaboradores um pacote de benefícios, bem como descontos na aquisição de produtos e serviços NOS.
  • Dispomos de um vasto conjunto de parcerias com descontos e condições exclusivas para os nossos colaboradores.

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