Italian Speaking Order Support Agent in Lisbon
1 semana atrás
As an Order Support Agent fluent in Italian, you'll be responsible for overseeing customer orders for a company, ensuring efficient processing and problem resolution. Your key tasks will involve monitoring order statuses, addressing order-related issues, and devising support strategies to boost customer satisfaction and meet business goals.
Work type: On-site
Location: Lisbon, Portugal
Relocation bonus available to candidates from outside Portugal
Responsibilities:
- Respond to customer inquiries regarding order status, deliveries, and discrepancies.
- Adhere to company policies and procedures during order processing.
- Handle order issues like cancellations, returns, and exchanges.
- Collaborate with internal teams to streamline order fulfillment.
- Maintain accurate customer interaction records.
- Offer feedback for enhancing order support operations.
Requirements:
- Proficiency in Italian at C1/C2 level
- English skills at B2 level
- Great attention to detail and strong communication abilities.
- Ability to troubleshoot basic order processing issues independently.
- Capable of working autonomously in a high-paced environment and meeting deadlines.
- EU Citizenship required
- No previous experience needed
*Kindly submit your CV in English*
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