Italian Speaking Order Support Agent in Lisbon

1 semana atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

As an Order Support Agent fluent in Italian, you'll be responsible for overseeing customer orders for a company, ensuring efficient processing and problem resolution. Your key tasks will involve monitoring order statuses, addressing order-related issues, and devising support strategies to boost customer satisfaction and meet business goals.

Work type: On-site

Location: Lisbon, Portugal

Relocation bonus available to candidates from outside Portugal

Responsibilities:

  • Respond to customer inquiries regarding order status, deliveries, and discrepancies.
  • Adhere to company policies and procedures during order processing.
  • Handle order issues like cancellations, returns, and exchanges.
  • Collaborate with internal teams to streamline order fulfillment.
  • Maintain accurate customer interaction records.
  • Offer feedback for enhancing order support operations.

Requirements:

  • Proficiency in Italian at C1/C2 level
  • English skills at B2 level
  • Great attention to detail and strong communication abilities.
  • Ability to troubleshoot basic order processing issues independently.
  • Capable of working autonomously in a high-paced environment and meeting deadlines.
  • EU Citizenship required
  • No previous experience needed

*Kindly submit your CV in English*



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