Service Desk Agent

1 semana atrás


Lisboa, Lisboa, Portugal HCL Technologies Tempo inteiro

Service Desk Agent - German Speaker


HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).


As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe.


Responsibilities

  • Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems
  • Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and thirdparties) and Quality Engineering teams
  • Coordinate regular calls with the client for refills and upgrades to product accessories
  • Process both clientgenerated and internally generated service request tickets within specified delivery times
  • Administrative support to certify client details and alter any incorrect information within our stakeholder's client database
  • Flexibility to take on additional tasks as directed by Team Lead

Qualifications & Experience

  • High School Degree, GED or equivalent
  • Bachelor's Degree in any related field is preferred
  • Minimum 1 year of experience in customer support

Required Language Thresholds:

  • German (C2: Level Fluency)
  • English (B2: Independent User Level)

Skills & Knowledge

  • Knowledge of computers and MS Office
  • Working knowledge of a customer focused environment
  • Effective interactive skills and ability to work as part of a team
  • Resilient under pressure and adaptable to unseen work demands
  • Flexible attitude towards working patterns including early starts, & Bank Holidays

Benefits and Perks

  • Competitive Salary
  • Meal Allowance on Card
  • Career Progression Opportunities
  • Parenthood Program
  • Well rounded Health and Life Insurance Packages

Job Types:
Full-time, Permanent
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