Operations Area Manager

2 semanas atrás

Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

ABOUT US
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone.

Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.


With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries.

We offer a comprehensive and expanding array of road trip possibilities:
short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.


Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued.

We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.


THE ROLE
With the growth and expansion of our operations, we are looking to hire an
Operations Area Manager - Europe. Reporting directly to the Regional Operations Director for Europe.

Your commitment, problem-solving approach and pro-activity will play a critical role for the achievement of high performance results both from a cost efficiency, customer satisfaction, on-site sales and vehicle sales perspectives.

You will be overall responsible for Key Performance Indicators within these metrics.

WHAT WILL YOU WORK ON?

  • Owner of your area's P&L, Customer Satisfaction and fleet availability;
  • Workforce definition & control: management of inhouse staff and outsourcing, guaranteeing timely staff onboarding and work scheduling oversight to ensure all operational duties are covered
  • You are expected to play a proactive and assertive role on recruitment processes, both from a strategic definition and execution perspectives;
  • Engage, manage, supervise and train local teams of the operational depots from your area of intervention. Establish conditions for the performance of operational activities with high quality and efficiency, supporting the teams in their planning and ensuring the effective implementation of the company's internal operational procedures;
  • Identify, negotiate and manage the relationship with local suppliers;
  • Control and approve all costs and expenses from the operational depots;
  • You will serve as a direct point of communication for any urgency or unforeseen event;
  • Manage the relationship between HQ's teams and onsite staff;
  • Setup new operational depots;
  • Vehicle Remarketing: Responsible for local training and sales objectives to final customers;
  • Support the introduction of new products and services;
  • Support HQ's teams dealing with local requirements and compliance matters;

WHAT ARE WE LOOKING FOR?

  • Fluent in English and either French, Italian or Spanish (mandatory)
  • Proven experience in managing operational teams (3+ years);
  • Experience with business expansion and/or internationalization;
  • Experience in Retail, Rentacar or Hospitality business would be a plus;
  • Excellent team management and communication skills;
  • Problemsolver and very proactive;
  • Organized and analytical;
  • Valid European Driver's Licence.

WHAT WE OFFER?

  • The opportunity to be a key member in the scaling of a oneofakind company in a fastgrowing market;
  • The chance to work with outstanding people from many nationalities and backgrounds in a "scaleup culture", to revolutionize the campervan road trip market worldwide;
  • Free perks such as health insurance,Travel & Education vouchers, road trips in our campervans, breakfast and coffee in the office.

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