Customer Care Project Manager

1 semana atrás

Lisboa, Lisboa, Portugal 360imprimir Tempo inteiro

Data: 06/02/2023

Equipa:
Operations

Queres um modelo full remote & trabalhar 36 horas em 4 dias? Se sim, o teu futuro começa aqui:
Somos uma multinacional de cariz tecnológico, que tem vindo a revolucionar a indústria gráfica.

Investimos na simplificação do processo industrial com software e tornámo-nos numa empresa com mais de 21 milhões de euros de faturação em apenas 6 anos.

Recentemente expandimos para mais 17 mercados, atualmente estamos presentes em 21 países

Requisitos:

  • Licenciatura na área de Gestão, Gestão de Operações ou equivalente;
  • MS Office (Excel, Word e PowerPoint);
  • Fluência em Inglês (preferencial)
  • Mínimo de 4 anos de experiência profissional em funções similares;
  • Experiência em funções de Customer Care no sector de ecommerce
  • Capacidade para trabalhar em equipa e de liderança;
  • Competências de organização, análise e orientação para resultados.

Este profissional terá como principais responsabilidades:

  • Medição dos níveis atuais de satisfação, principais pontos de insatisfação do cliente e definição de melhorias a implementar;
  • Analisar, rever e otimizar os atuais processos de Customer Care com objetivo de redução de SLA e volume de interações e melhoria da satisfação do cliente;
  • Responsável pela plataforma de CRM e plataforma de gestão da Comunicação pró ativa para com o cliente (SalesForce);
  • Identificar potenciais automatismos (através de desenvolvimentos internos ou de softwares externos) com impacto na produtividade das equipas e na qualidade do serviço;
  • Definir, desenvolver e implementar novos procedimentos e novas estratégias, com objetivo de melhorar a relação com o cliente e otimização do trabalho interno;
  • Melhoria dos artigos disponíveis no Self Help Center e seu processo;
  • Gestão de parceiros externos tecnológicos com objetivo de otimizar os canais existentes utilizando Automação;
  • Analisar as melhores práticas de processos de Customer Care no mercado;
  • Responsável pela equipa de formação e auditoria;
  • Gestão de projetos relacionados com os canais de atendimento ao cliente
  • Owner dos Reports da equipa, desenvolvimento, analise e apresentação de forma transversal;
  • Definir novas estratégias de melhoria do processo de encomenda do cliente, medindo as suas vantagens e desvantagens, comunicando os impactos para a empresa ao Head de CC;
  • Gestão de parceiros externos tecnológicos com objetivo de otimizar os canais existentes utilizando Automação
  • Atuar proactivamente na garantia do cumprimento dos processos e procedimentos de cada equipa de operações;
  • Auditar preventivamente as várias equipas e atuar nas possíveis falhas sugerindo alterações de melhoria a processos e procedimentos;
  • Melhorar a experiência do cliente na utilização das ferramentas da empresa;
  • Trabalhar colaborativamente com as equipas de desenvolvimento da empresa: IT, PM, Marketing, Operações garantindo que as ações têm o desenvolvimento/ seguimento necessário;

  • Customer Care Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Coca-Cola Europacific Partners Tempo inteiro

    Are you looking for a new challenge and want to move to a new role in CCEP?Are business development and teamwork important to you?Do you know how to impact customer experience (external/internal)?Do you have the will to win that translates into results?Customer Care Manager (OtC) - Lisboa (M/F)What will you do:You will report to the Customer Service...

  • Customer Care Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Amyris, Inc. Tempo inteiro

    Responsibilities: Partner with Director of Customer Care to develop and implement department SOPs, strategize on issues, and implement teamwide decisions Lead in developing, training, education and hiring the CCA team Work closely with Customer Care Operations Lead and Director of Customer Care to procure, organize, and update all Customer Care content...

  • Customer Care Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    We are eager to add a motivated Customer Care Advisor (German Speaker) to join our high calibre team at Blu Selection in Lisboa.Growing your career as a Full Time Customer Care Advisor (German Speaker) is an incredible opportunity to develop key skills.If you are strong in problem-solving, project management and have the right talent for the job, then apply...

  • 31 - Senior Project Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Purpose Project Makers Tempo inteiro

    Description:Are you looking for a company specializing in Project Management, Business Analysis, and Agile Transformation?PPM Coachers offers a comprehensive and integrated range of services, covering both traditional components and Agile approaches. Our services include Strategic Consulting with the design of Demand Management Office (DMO), Project...

  • Senior Customer Care Advocate

    1 semana atrás

    Lisboa, Lisboa, Portugal 1WorldSync Tempo inteiro

    Are you a successful customer care professional with a passion for excellence? Do you have experience managing multiple, high-value clients, with a proven track record of delivering exceptional results? Good news 1WorldSync is looking for a Senior Customer Care Advocate to join our team.1WorldSync is the industry leader in product content management. With...

  • 17 - Project Manager - for Packaging Digital

    1 semana atrás

    Lisboa, Lisboa, Portugal Purpose Project Makers Tempo inteiro

    Description:Are you looking for a company specializing in Project Management, Business Analysis, and Agile Transformation?PPM Coachers offers a comprehensive and integrated range of services, covering both traditional components and Agile approaches. Our services include Strategic Consulting with the design of Demand Management Office (DMO), Project...

  • Customer Care Consultant

    1 semana atrás

    Lisboa, Lisboa, Portugal Humana Portugal Tempo inteiro

    We are looking for a Customer Care Consultant for the banking area Are you the one? At Inetum you have space to grow and boost your talent Our Customer Care Consultant are an essential part of our projects, with their amazing and natural way of interact of the customers. We have a strong footprint in Banking sector with a lot of challenges for youInetum is a...

  • 32 - Project Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Purpose Project Makers Tempo inteiro

    Description:Procuras uma empresa que seja especializada nas áreas de Project Management, Business Analysis e Agile Transformation?A PPM Coachers apresenta uma oferta de serviços completa e integrada, tanto nas componentes tradicionais como nas abordagens Agile e que vai desde a Consultoria Estratégica com o desenho de modelos de Demand Management Office...

  • Customer Care

    1 semana atrás

    Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    Customer Care (M/F Lisboa Administrativo, Secretariado, Receção Ref: Estamos a recrutar Customer Care (M/F)Funções: Receber e tratar as encomendas dos clientes;Dar suporte aos vários departamentos envolvidos;Coordenar as entregas;Suporte administrativo; Requisitos: Formação superior em gestão, economia ou áreas similares Experiência profissional em...

  • 17 - Project Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Purpose Project Makers Tempo inteiro

    Description:PPM Coachers is hiring Project ManagerYour mission: Focus on supervising design & build plus rollout activities; Collaborates with stakeholders to document project scope, deliverables, goals, risks, blockers, success measures, and estimated resources needed; Ensures that projects remain in scope and meet budgetary, scheduling, and quality...

  • Customer Care Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal BluSelection Tempo inteiro

    You want to be part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetime Your responsibilities and impact as aCustomer Care Advisorwill be: Supporting clients' activities by...

  • Customer Care

    2 semanas atrás

    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    col-wideJob Description:Customer Care (M/F Lisboa Administrativo, Secretariado, Receção Ref: Estamos a recrutar Customer Care (M/F)Funções:Receber e tratar as encomendas dos clientes;Dar suporte aos vários departamentos envolvidos;Coordenar as entregas;Suporte administrativo;Requisitos:Formação superior em gestão, economia ou áreas...

  • Customer Care Advisor

    Há 1 mês

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    You want to be part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetimeYour responsibilities and impact as a Customer Care Advisorwill be:Supporting clients' activities by...

  • Customer Care Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    You want to be part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetimeYour responsibilities and impact as a Customer Care Advisorwill be:Supporting clients' activities by...

  • Customer Care Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    You want to be part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetimeYour responsibilities and impact as a Customer Care Advisorwill be:Supporting clients' activities by...

  • Customer Care Advisor

    4 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    You want to be part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetimeYour responsibilities and impact as a Customer Care Advisorwill be:Supporting clients' activities by...

  • Customer Care Advisor

    2 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    You want to be part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetimeYour responsibilities and impact as a Customer Care Advisorwill be:Supporting clients' activities by...

  • Customer Care Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    You want to be part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetime Your responsibilities and impact as aCustomer Care Advisorwill be:Supporting clients' activities by...

  • Customer Care Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Walter Learning - Lisbonne Tempo inteiro

    **L'entreprise**Walter Learning conçoit, produit et diffuse des formations en ligne à destination des professionnels, sous plusieurs marques:- Walter Learning : formations généralistes (HACCP, bureautique, web & digital, etc.) et formations longues (CAP...)- Walter Santé : formations spécialisées pour les médecins, kinés, infirmiers, dentistes,...

  • Customer Care Associate

    2 meses atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    The Company.Are you ready for a new life and work experience? Are you looking for a strong company to develop new skills? Are you looking for a People Company with a dynamic and multicultural environment? This is what you will find hereOur client is recognized as the Best Customer Service Solutions provider in the world and they are looking for motivated...