Danish Trainer for a Global Hotel Chain

2 semanas atrás

Lisboa, Lisboa, Portugal Foundever Tempo inteiro

Come and work with us.
We are looking for a talented

Danish Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.

As a

Trainer in this project, your daily responsibilities will include:

  • Identify training needs by evaluating strengths and weaknesses
  • Translate requirements into trainings that will groom employees for the next step of their career path
  • Build annual training program and prepare teaching plans
  • Develop or oversee, training roadmap/modules, classroom handouts, instructional materials, aids and manuals
  • Direct structured learning experiences and monitor their quality results
  • Acclimate new hires to the business and conduct orientation sessions
  • Deliver the training content through various channels/ mediums
  • Ensure selfpaced training courses are completed
  • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
  • Periodically evaluate ongoing programs to ensure that they reflect any changes
  • Stay abreast of the new trends and tools in employee development
  • Serve as a single point of contact for all product training and documentation needs
  • Creates learning experiences that equip new and longterm associates to excel in their work environments through expert classroom instruction, onfloor mentoring and onetoone skills coaching.
  • Creates and maintains a positive learning environment.
  • Modifies and presents training programs for representatives/agents
  • Maintaining project training documentation
  • Tracks and analyzes training programs by examining agent performance
  • Provide exercises and activities that enhance the learning process
  • Stays informed about the client processes and recommends program changes where appropriate
  • Perform any other reasonable duties that may be requested by the client or Direct Managers
  • Understand and comply with all regulatory, fairtrading and competition rules and adhere to Health, Safety and Security responsibilities
  • Attend trainer meetings

To succeed in the role, you will need to have:

  • Native or proficient level of
    Danish:
  • Native or proficient level of
    English:
  • Good organization / time management skills
  • Ability to work with a variety of people from diverse backgrounds
  • Ability to make fair and consistent judgments and decisions
  • Ability to solve problems and offer suggestions
  • Ability to influence behavior
  • Ability to balancing multiple projects simultaneously and meeting timelines
  • Effective project management
  • Ability to simplify technical or complex information and tasks into friendly, simple language
  • Ability to adhere to all organizational policies and procedures
  • Ability to give constructive feedback to CSRs which lead to performance improvement
  • Counseling skills
  • Ability to organize, prioritize and multitask
  • Effective management of time
  • Good knowledge of effective scripting
  • Experience of relevant training and coaching techniques
  • Logical and objective approach to call assessment
  • Ability to provide feedback in a positive and supportive manner
  • Ability to assess agents' professional, linguistic, technical and diagnostic skills, identify strengths/weaknesses and recommend solutions
  • Ability to facilitate 1:1 and group coaching sessions and to provide constructive, nonbiased feedback to agents to ensure that all quality assessments are fair and objective
  • Able to use video conferencing tools (Microsoft teams, Zoom Abobe Connect ect)

Education and experience

  • Minimum of 3 months working in BPO production or comparable customer service
  • Previous teaching or coaching/training experience would be an advantage

Benefits.

  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging companywide initiatives, including our EverBetter wellness program
  • Job stability
  • Lifelong skills and experience
  • Excellent work culture

Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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