Quality Analyst

1 semana atrás


Lisboa, Lisboa, Portugal BrightBe.e Tempo inteiro

Quality Analyst - Dutch, (she/he), Lisbon


We are recruiting for a leading Outsourcing/BPO consultancy who is seeking to onboard Dutch speaking Quality Analyst (Content Moderation) for their Lisbon office.


What you will be doing:

  • Continuously follow up on resolved cases to identify improvement and training opportunities
  • Actively review decision accuracy to ensure consistency and alignment with internal standards and policies
  • Develops process documentation and aggregates feedback about the functionality of the processes and tools
  • Manage investigations of escalations of inaccurate decisions to understand the root causes
  • Mentor the team on the use of audit tools and systems
  • Deliver trainings to the team on new or changing policies as well as refresher trainings on existing policy on an asneeded basis.

Who you are:

  • Native/fluent in German, both oral and written. Fluent in English
  • Minimum of 1 year experience within an audit or quality environment performing quality control and quality analysis (in contact center environment)
  • Experience/Training in Content Moderation
  • Strong functional experience with Microsoft Excel (PivotTable, charts, statistical functions)
  • Proficiency in Microsoft Word and PowerPoint
  • Excellent communication (both oral and written), facilitation and interpersonal skills
  • Analytical with strong problemsolving and troubleshooting skills and the ability to exercise mature judgment and structured decisionmaking
  • Strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard.

What you will find:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Meal allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance
  • Guidance and tools to reach your full potential.

What are you waiting for?
Send us your CV with reference - QA_D

Tipo de oferta:
Período Integral

Requisito de idioma flexível:

  • Português Não Necessário

Idioma:

  • German (obrigatório)
  • English (obrigatório)

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