Senior Team Lead

1 semana atrás

Lisboa, Lisboa, Portugal DSV Tempo inteiro
Número da Solicitação de Emprego: 62849

Horário:

PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS.

Senior Team Lead

Responsibilities:

  • Ressource and governance management
  • Overview of all development projects, service requests and incidents
  • Ensure full visibility of consumers and producers including relevant metrics
  • Development handbook, development process, tool support of process, automation and quality and performance reporting
  • Secure a professional and service minded Customer Experience
  • Adminstrative escalation point > collect info from needed stakeholder to handle escalation fast and service minded
  • Daily management
  • Monthly reporting
  • KPI reports
  • Work with given strategy and setting the direction for specialists
  • Stakeholder management model and tactics
  • Assist in continuedly improving the Integration Marketplace to the benefit of data requesters

Development coordination & follow-up:

  • Development process is followed, and communication is on point
  • Key projects and initiatives are tracked and kept in momentum
  • Workload and resource planning are kept in continuous balance
  • Meeting minutes are done at the project meetings / etc.
  • Highpriority SRQs are progressing and stakeholders are informed
  • Urgent 3rd level incidents are being tended to and that stakeholders are kept updated
  • Escalations are handled and that all parties kept informed
  • Guidance is given to potential requestors seeking information on new integrations

Communication:

  • Communication on larger changes or initiatives is composed and sent to stakeholders
  • Enquiries towards processes and policies are answered
  • PowerPoints are created and updated as needed
  • Relevant news and information are distributed throughout the development organization
  • Business and IT stakeholders are both informed and listened to at regular intervals
  • Higher management is kept informed about relevant matters

Initiatives

  • SharePoint site is updated and maintained
  • Request process and Cherwell request form is reviewed and updated
  • Development twoyear roadmap is developed and maintained
  • Development strategic initiatives are carried out according to roadmap

Our Profile:

  • About 5 years of working experience with integrations architecture and/or development
  • Knowledge of integration landscapes
  • Knowledge of Event based architecture
  • General knowledge of IT governance and organization
  • Preferably knowledge of Confluent Cloud Kafka
  • Excellent communication skills
  • Able to remain professional and effective under work pressure;
  • Have strong analytical skills and the ability to translate these into standard processes
  • Are proactive and willing to involve stakeholders in the decision making process when needed
  • Demonstrates a high degree of integrity
  • Strong leadership and organizational skills
  • Proven working experience within project management

DSV - Transporte Global e Logística
A DSV é um local de trabalho dinâmico que promove a inclusão e a diversidade. Conduzimos os nossos negócios com integridade, respeitando as diferentes culturas, dignidade e os direitos dos indivíduos.

Ao ingressar na DSV, você estará a trabalhar para uma das empresas com melhor desempenho no setor de transporte e logística.

Você irá juntar-se a uma equipe talentosa com mais de colaboradores em mais de 80 países, trabalhando com paixão para oferecer ótimas experiências aos clientes e serviços de alta qualidade.

A DSV aspira liderar o caminho para um futuro mais sustentável para nossa indústria e está comprometida em negociar respeitando os termos da natureza.

Promovemos a colaboração e transparência e esforçamo-nos para atrair, motivar e reter pessoas talentosas numa cultura de respeito.

Se você é motivado, talentoso e deseja fazer parte de uma organização progressiva e versátil, apoiá-lo-emos nas suas necessidades para alcançar o seu potencial e avançar na sua carreira.

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