General Manager

Company Description

Rixos Gulf Hotel Doha is the first luxury beach resort in Qatar to pioneer the all-inclusive lifestyle concept.

Our guests will revel in panoramic views of the azure waters of the Arabian sea and Doha's iconic shimmering skyline.

Located near Hamad International Airport and Doha's popular tourist and entertainment destinations, the hotel is easily accessible to business and leisure travellers alike.

The hotel is situated within an iconic building; Qatar's first 5-Star hotel, established in 1973 and is considered the cornerstone of the hospitality industry within the country.

This new venture reimagines the iconic property with luxurious offerings under the Rixos all-inclusive concept, wherein guests will embark on a memorable journey: abundant with delectable food and premium beverages, engaging entertainment, stimulating sports and kid's activities, and immersive spa experiences.

Job Description

Reporting to the Managing Director, the role of General Manager is responsible for overseeing, directing, and managing all the areas of hotel operations.

He/she will contribute to the overall performance of their property by formulating and executing the strategic vision for the property along with the Executive Committee.

The General manager is also a key partner in facilitating the hiring and retention of exceptional talent as well as driving employee engagement, learning and development, performance, and talent within their departments by strategically leading through their Department Heads.

They will have a desire to be the best at what they do and achieve operational excellence in their departments through all the metrics that are measured.

Key Deliverables and Responsibilities Commercial:

Responsible for the preparation and compilation of the yearly budget, business plan and the forecast in coordination with the relevant Department Heads and Regional Sales and Marketing and Revenue leadersResponsible for the achievement of the commercial results of his/her property and positioning in the competitive set, on short-term and long-term basisMaintains a constant awareness of the general market trends (local, domestic, and international) and of the activities of the competitorsProactively seeks new business opportunities by building new relationships and actively getting involved in the sales activities of the hotelEnsures correct use of Company's corporate identity at all levels in the hotelEnsures the online content, websites and information on OTAs are always kept up to dateImplements adequate control tools to monitor the commercial activities of the hotel daily, weekly, monthly and year to date.

Act proactively to rectify/adjust the commercial strategy where necessaryEnsures financial expenditures, contracts and agreements are done in accordance to company's policies and guidelines.

General:

Ensures consistent focus on guest satisfaction and high quality of service and handles all guest interactions professionally and appropriatelyResponsible for the offline and online reputation of the hotel, he/she keeps informed of guests' complaints, ensuring complaint handling, guest reviews and guest recoveryEnsures a proper cost control is implemented at all levels (Payroll, Purchasing, F&B etc.)Encourages and implements CSR initiatives to support the local communityEnsures hotel complies to the local and international legal requirements; follows through relevant certifications such as HACCP, legionella, Safety etc.

Is familiar with all relevant company documentation and relevant OSMs for his/her field of responsibility.

Follows through that the maintenance of the hotel is managed in accordance to the standards and requirements; material values, renewal and care of premises, furnishing and fitting, machines, assets and FF&EEffectively communicate with other hotel departments, regional, and corporate teamsManage the operations of the hotel to maximize profitability and to ensure superior guest service and product qualityEnsure that all operations departments are maximizing revenue and profit potentials while minimizing costsManage operational expenses to stay within budget guidelines, as well as gather and report financial information to the Hotel Manager/General ManagerManages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managersEnsures optimal compliance with corporate focus auditIs an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparationConducts a daily briefing with management on current key activitiesEvaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessaryEnsures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performanceAnticipate and address guest issues and establish proactive processes to promote guest satisfactionInteracts in a positive way with all team members to ensure a luxury guest experienceEnsures compliance with local health and safety regulationsFinance The activities and contribution of the role will impact the performance of the hotel.

Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.

Exercise sound judgment and integrity always to ensure confidentiality of protected information.
Be fiscally competent in rostering and labour costs, budgeting, forecasting including the commentary that goes with the documents/meetings.

Ensure that Department Heads demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing F&B revenueReview all CAPEXPeople & Culture Employee Relations Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.

Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the EmployeesRecruitment Supervise the hiring new Employees in conjunction with the Department Heads and People & Culture Leader through INESEnsure that the team uses the interview guides provided and Talent Meter to gain further information on any potential candidateEmployee Engagement and Communications Strive to increase Employee engagement by promoting a positive work environment where each Employee is informed and proactive about the overall business goals.

Ensure the consistent delivery of business and associate information with transparency so that each Employee understands how they contribute to the company's success.

This will include working on the Employee Engagement Survey (EES) and People & Culture Audit.

Ensure the EES Champions for the hotel/departmental action plans to increase Employee engagement and improve EES scores year on year.

Represent the organization as an exemplary ambassador the All Inclusive - Service CultureLabour Turnover to be closely monitored and to ensure that the Department Heads proactive actions taken with regards to trends and suggestions to People & Culture leader as well as General Manager.

Learning & Talent Development & Performance Management Ensure bi-annual Talent Review process in conjunction with the Department Heads are conducted and associated documentation maintained to the required standard.

Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for Department Heads and in turn their teamsEnsure Departments have adequate Departmental trainers, and these are well utilizedFor all supervisory positions have a transparent development program in place in conjunction with the People & Culture leader as well as Learning & Development.

Development of direct reports to give them ongoing feedback and development.

Abilities/Key Competencies/Skills Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's service culture to be responsive, respectful and deliver a great experience.

Leading Myself Positive OrientationOperational Decision MakingSelf-Development & ManagementLeading Others Developing an Empowered TeamLeading an Engaged and Diverse TeamCommunicationLeading the Business Advocating Guest PassionBusiness Planning and AnalysisBusiness Improvement and Change Qualifications

Experience/Certificates/Education Bachelor's Degree/Master's Degree from a reputable hospitality/business school preferredMinimum 15 years of total experience with strong operations backgroundAt least 2 years of experience in a similar capacityHigh degree of professionalism with strong understanding of hotel operations and business acumenExcellent reading, writing and oral proficiency in English language, knowledge of Arabic language can be added advantageStrong working knowledge of Digital toolsStrong leadership, interpersonal and training skillsExcellent communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsA motivator & self-starterWell-presented and professionally groomed
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