Project Manager
2 semanas atrás
The primary function of this execution focused role is to work with relevant cross functional leadership and key SMEs on new customer implementations driving improved speed of revenue realisation and quality of customer experience.
The implementation process covers all stages from scoping through to revenue realisation and activation and as such will involve driving through results in cooperation with teams, when required, as shown below;Key Accountabilities The role holder is accountable for the following:
Oversight of the end to end (E2E) implementation delivery against agreed timelines, expected business case revenues, quality and contractual SLAs
Oversight will extend to complex implementations, involving combinations of existing product solutions (skipping build, dev, and test phases) that are straight to customer pilot and roll out
Working with key functional leads and SMEs through each stage of the process, when required, to ensure implementations are safely handed over to the next team and function; Growth, Solution Management & Sales Consulting, Product & Tech teams (P&T / CIO), Pilot teams, Operations, and Finance
Identify internal, customer related and 3rd parties dependencies on the implementation success and drive for resolution or for respective implementation plan adjustment
Monitor the stability and sustainability of the implemented solution by the oversight in the agreed post implementation 'warranty period' (if applicable)
Managing the customer relationship and experience throughout the implementation process alongside assigned KAM / BD person
Manage risks and develop solutions, alongside key SMEs, that enable implementations to continue to move forward
Ensuring that accountable areas utilise best practice with appropriate templates and ways of working
Overseeing appropriate governance forums to ensure implementation success
Updating, as required, appropriate management systems and tools in line with project management and performance tracking standards
Contribute to the best practice evolution and maturity of the implementation function (ie playbooks, standardised reporting, etc)
Deputise for Global Head of Implementations as appropriate
Ultimate success of this role will be indicated by speed of activation and revenue realisation, implementation efficiency and customer experience.
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
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