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German Technical Advisor Specialist
1 semana atrás
Responsabilities:
Take inbound user requests (via telephone, email, chat), log call details into casemanagement systems and provide response and resolution within SLA to customers.
Delivery of high calibre Customer Service on post sales requests (delivery, warranties, refunds)
Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfactionCapturing all required data elements in CRM as required by clients, policies, and productsRequirements:
Native or near native level of German with fluent EnglishHighschool DegreeDynamic and ProactiveGood communication skillsBe based in PortugalExperience in Customer ServiceCold-calling & Sales Mindset is a plusConditions on offer:Salary base x 14 monthsPerformance bonusTransport & Meal allowance40h/week on a rotational pattern + 2 Days OFFHealth InsuranceFully Remote anywhere from PT#J-18808-Ljbffr
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