E-commerce Operations Specialist
1 semana atrás
We are looking for an E-Commerce Operations Specialist for a full-time position to join our Hugo Boss Digital Campus team in Porto.
What we offer:
- Opportunity to accelerate the pace of digitalization & ecommerce growth through advanced technology, business intelligence, and analytics.
- Driving highimpact insights, and enhancing decisionmaking across the entire organization.
- Driving brand equity and digital sales through enhanced digital experiences.
- Interaction with senior business and ecommerce leaders on regular basis to drive their business toward impactful change.
- Become part of a fastgrowing international and diverse team.
What you will do:
- Ensure smooth end2end customer order experience through various Ecom platforms globally.
- Monitoring of operative Ecom processes. Troubleshooting and coordination of bug fixes in close collaboration with internal and external stakeholders.
- Analyse SLAs and create reports based on business needs. Initiate and drive databased decisions and enhancements.
- Work closely together with external providers such as 3PLs and global enablers to ensure smooth order processes.
What you'll bring:
- Understand Ecom customer needs and impacts
- SLA (Servicelevel agreement).
- Understanding of Ecom KPIs and reflecting them into own priorities.
- Strong understanding of stakeholder management and ability to maintain effective collaboration.
- Selfstarter attitude and willingness to take ownership.
- Willingness to make decisions and come up with own solutions.
- Process and IT Affinity.
Nice to have:
- Fluency in other (European) languages besides English, such as German, Spanish, or French.
- Experience within the retail and fashion industry.
- Experience within international environments, consultancies, or a startup environment.
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