German-speaking B2B Customer Advisor for Microsoft

1 semana atrás


Lisboa, Lisboa, Portugal City Job Offers Tempo inteiro

Do you speak German and you are looking to start a career in the tech industry? Great We are in search of German proficient speakers to provide B2B Customer Support for Microsoft Portugal.

Empower your digital skills while gaining a privileged know-how of the market with this Job Offer

Microsoft SMB Store Customer Advisor with
German (Lisbon based):

The company:

Your opportunity:

Experience the world of Microsoft from another side and help its corporate customers with their business concerns. Join the Lisbon contact center and work for the #1 with global career progression.

The role:


As a German-speaking B2B Customer Advisor, you will support Microsoft corporate clients via telephone and written customer advice, acting as SMB Store Advocate.


This is your new job in Lisbon if

  • You have a proficient level of German and you are fluent in English (oral and written)
  • You have great communication skills, coupled with empathy
  • You are able to work for the project from Monday to Friday between 08.00am and 05.00pm on a shift system. Weekends are always free
  • You are EU resident or you have a valid work permit
**Previous experience in Customer Service is a plus

Your day to day at work:

  • Contact with corporate clients by telephone (80% inbound and 20% outbound calls), as well as via online chat
  • Support corporate customers, mainly small and mediumsized companies from the areas of health care, industry, administration, trade, finance and education
  • Provide customeroriented solutions for all inquiries, with a focus on Microsoft Surface and Hololens product lines
  • Assist with product information, price information and discounts
  • Complete orders and sales on the phone
  • Continuous contact with existing customers for possible optimizations and updates

Keywords to success in B2B Customer Support:

  • Positive
  • Cando attitude
  • Problemsolver
  • Customeroriented
  • Digital mindset

Benefits:

  • Intensive training focused in software systems for electronic data processing, comprehensive product training and customer relationship management
  • Fixedterm, renewable employment contract with an initial duration of 12 months with subsequent extension for a further 12 months
  • Possibility of permanent employment after 24 months


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