Customer Development Manager, Ai Life Science Saas

2 semanas atrás

Lisboa, Lisboa, Portugal PIPA LLC Tempo inteiro

Role Description:


As a Customer Development Manager, you will use your expertise to deeply understand our clients and end-users' needs and pain points, and build a strong long-term relationship with them, by continually improving their experience and satisfaction and promoting open communication.

Apart from supporting current end-users, their concierge onboarding, and problem resolving, you will also be responsible for user base growth and keeping all of our users, existing and new ones, happy and loyal to our data driven solution products.

In a nutshell, you will be a key person to understand our client needs, communicate them to the team and propose solutions, and help form the company strategy for bringing to life successful products.


You will be joining a talented team of Engineers, Data Scientists, Bioinformaticians, Product Managers, and Marketeers working on state-of-the-art SaaS products and solutions.

Υou will also have access to resources and tools necessary to better understand clients and end-users' needs, in a workplace that inspires collaboration, innovation and creativity.


Responsibilities:

  • Be responsible to understand our clients' and users' needs; existing and new ones, by using various techniques such as leading onetoone interviews, user advisory boards, win/loss interviews and other voice of the customer programs.
  • Communicate to the team insights about our users, both before and after they convert.
  • Be responsible to solve users' problems by suggesting and launching new solutions and product features in collaboration with the team.
  • Connect, interact and educate our users, on a daily basis, around our product solutions and act as an onboarding and ongoing concierge
  • Be able to explain and promote our product functionalities and new features to existing or/and new potential users.
  • Test new features with the users and provide feedback to the product team so that they can better plan the product roadmap.
  • Identify industry trends and other relevant competitive information, and provide feedback to the team.
  • Participate in product roadmap development, and other product strategic decision making.
  • Develop and implement a client/user development strategy plan in collaboration with the product, UX, and marketing teams.
  • Collaborate with other technical teams to better understand our products' potential and limitations.

Qualifications:

  • Have a similar working experience in customer support or applied R&D for at least 5 years.
  • Have a Masters or Phd degree in Life Sciences and/or R&D experience
  • Strong and demonstrated experience in the FMCG industry, B2B sector, SaaS products or any other relevant field.
  • Understanding of Bioinformatics and Research and Development activities.
  • Ability to quickly and easily develop rapport with others.
  • Excellent communication (verbal & written) in English.
  • Excellent presentation skills.
  • Demonstrated abilities in analytical thinking, and problem solving.
  • Exceptional time management, organization and planning skills.
  • Energized by an entrepreneurial, fastpaced and dynamic environment.
  • Located in Europe.

What is it like to work with us:

PIPA LLC will provide you with resources and advanced tools necessary to deliver best-in-class results for our clients, in a workplace that inspires collaboration and creativity.

Our people are the most important asset and we always strive for providing them with a good working-life balance.

What to expect working at PIPA LLC:

  • Competitive compensation packages based on qualifications.
  • Flexible work schedule
  • Professional and personal development opportunities
  • Room to experiment, learn and have fun
  • Peers with big smiles and fascinating ideas
  • A multidisciplinary, multinational team that values trust and autonomy

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