International Customer Support Engineer

2 semanas atrás

Porto, Porto, Portugal LECTRA Gruppe Tempo inteiro
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As a major player in the fashion, automotive and furniture markets, Lectra contributes to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies.


The group offers industrial intelligence solutions - software, equipment, data and services - that facilitate the digital transformation of the companies it serves.

In doing so, Lectra helps its customers push boundaries and unlock their potential.

The group is proud to state that its 2,500 employees are driven by three core values:
being open-minded thinkers, trusted partners and passionate innovators.

Founded in 1973, Lectra reported revenues of 522 million euros in 2022 and is listed on Euronext (LSS).

Our Expertise Center in the Porto location is looking for an International Customer Support Engineer.

Responsibilities

Within our European Expertise Center located in Porto and Bordeaux, and under the responsibility of the Expertise Center Manager of Porto, you will be in charge of providing assistance to our customers and subsidiaries for Lectra Products (cutting machines, plotters, spreaders, software, industry solutions 4.0), of our brands Lectra and Gerber.

Your main mission will be to guarantee the availability of Lectra machines installed at customers.

In order to ensure the best performance of Lectra equipment, the customer support engineer will provide remote support in order to solve efficiently the problems and will take actions for smart services functioning, according to the service contracts.


All these actions are undertaken in order to ensure a good level of satisfaction for our customers, providing quality services and maintaining the optimal performances of our machines.

Profile

The ideal candidate would have an engineering degree in electronics, mechanics or production and:

  • Experience in electric and electronic applications, troubleshooting and good initiative for practical concepts and procedures related to manufacturing and productivity.
  • Experience with CAM applications and robotics – software and hardware.
  • PC knowledge.


At the same time, you must have excellent communication skills and be focused on service, owning real capabilities in order to adapt and analyse, particularly for problems resolution that appear at our internal and external customers.

The main languages required are Spanish and English. Knowledge of Portuguese or other European languages is a plus.

The job is dynamic, autonomous and will allow you to put in practice your know-how, while being able to share your knowledge and expertise in terms of manufacturing products and processes.

WHY LECTRA?

Join an innovative company offering premium solutions and services.

  • Work in an international, multicultural and agile environment;
  • Recently refurbished premises on an enterprise campus;
  • Remuneration package that includes Health Insurance and Life Insurance;
  • GoodHabitz elearning platform with great courses of various topics;
  • Nespresso coffee machine, for the coffee lovers;
  • Monthly engagement activities at the office;
  • Remote work policy of 70 days per year (prorated for new joiners), at an average of 1.5 days per week.
The position is based in Vila Nova de Gaia, Porto, at Candal Park:

  • Easily accessible by car/motorcycle, with parking and charging stations for electric vehicles available;
  • Available commodities inside the park, including gym, coffee shop, post office, atm, selfservice laundry and several outlet stores open to the public;
  • Accessible via public transportation (bus and train).
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