Product Manager

2 semanas atrás

Porto, Porto, Portugal Five9 Tempo inteiro
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.


Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Key Responsibilities

  • Develop, publish, and maintain the Product Roadmap in collaboration and consultation with the broader Product Team and with key functional primes across the company.
  • Work with key stakeholders (internal, external, customer) to understand customer, market and strategic requirements and translate these into Initiatives, Features, Epics & User Stories.
  • Validate product business cases and lead the products from concept through to general availability.
  • Partner closely with the Engineering Team to ensure that requirements are clear, understood and prioritized, and are development, tested and delivered inline with Five9 agile and industry best practices.
  • Perform the role of Product Owner as part of Agile Scrum Teams and conduct and participate in Agile Ceremonies.
  • Work with Product Marketing and Sales Readiness to develop the product positioning, value proposition and pricing.
  • Work with Cloud Operations Team to develop and optimize deployment models for delivering Inbound and Outbound functionality.
  • Understand industry trends, emerging technologies and competitor offerings and align product roadmap for differentiation and market leadership.
  • Have a handson approach and a willingness and aptitude to work from strategic product direction right through to detailed requirements definition.

Qualifications

  • 35 years in software product management with 2+ years of experience managing softwareasaservice products.
  • Proven track record of delivering innovative software solutions to market.
  • Strong understanding of blended Contact Center workflow processes including Attributebased / Predictive Interactions (ACD), Customer business processes (Customer Journey / AI routing, Sales / Lead Generation, actionable Proactive Outreach, Customer Preferencedriven Contact, Account Ownership), Work Distribution Methods & Algorithms.
  • Understanding of contact center metrics and key performance indicators.
  • Highly desirable to have experience working and integrating with technology partners, as well as directing both inhouse and externally sourced product team contributors.
  • Proven ability to collaborate crossorganization, up and down management levels, and with globally distributed office locations.

Benefits

  • Five9 Shares
  • Bonus Scheme
  • 10% Flex Benefits
  • Meal Allowance
  • Night shift Allowance
  • Medical Insurance
  • Life Insurance
  • 25 day Annual Leave + Public Holidays

#LI-ND1 #LI-HYBRID
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.


Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.


Note:
Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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