B2b Client Support Technician

2 semanas atrás


Porto, Porto, Portugal Generix Group Tempo inteiro
Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert.
Our 850 employees provide a daily support for well-known costumers, leaders in digital
transformation of their Supply Chain. Generix Group is present in more than 60 countries, through
more than 6.000 companies worldwide.
Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic
company, where goodwill is our everyday life In a supportive environment, you can freely share
and improve and skills and expertise.
Generix Group is growing along with its talents, so let's build our future together
Ready to join us the challenge of digital transformation of prestigious clients?

MAIN RESPONSIBILITIES:

  • Creation and processing of customer requests;
  • Ensure the followup of the interactions (Opening, closing, relaunching, customer notification,
completion of technical information and escalation actions);

occurrences according to the SLAs. Provide alternatives and disclosure patches for the
costumers;

  • Management of the relationship with the customer: carry out the necessary and proper
communication for the declared incidents and requests, until their resolution;

  • Escalate incidents and requests: transmission of outoforder incidents and intervention requests
to the appropriated services;

EXPERIENCE REQUIREMENTS:

  • Degree in Software Engineering, Information Technology, Mathematics or similar;
  • Knowledge of Windows and Linux Operating Systems is required;
  • Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills
and be comfortable on the phone in order to reassure the customer.

procedures;

  • Fluency in French is mandatory;
  • Good level of English would be a plus. Basic level is mandatory;

OFFER:

  • Attractive wages and benefits;
  • Good team spirit and collaborative environment.

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