Remote Technical Support

2 semanas atrás


Lisboa, Lisboa, Portugal HCLTech Tempo inteiro

Remote Technical Support - Finnish HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. With a worldwide network of R&D, innovation labs and delivery centers and 'Ideapreneurs' working in 50 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon. Job DescriptionThe representative provides second level support with related incidents for office printers and Digital Front End. Advice and assist users solving problems related to software, hardware, networking, and configuration, using the defined channels of service (telephony system, chats, video chat). Uses knowledge database tools and experience to provide technical support. Is responsible to follow up on open assigned cases by performing troubleshooting steps, asking probing questions and research to find different solutions to solve the problem in a timely manner. The representative needs to investigate the root cause of the problem and is expected to improve the knowledge databases. The role also needs to register all the steps and interactions in the designated systems. ResponsibilitiesCustomer Satisfaction & RetentionReceive direct client contacts (via phone, chat, web portal, email or any tool prescribed by the client), triage, and provide remote client assistance to solve the issue directly if possible.Talk to TSRs (Technical Support Representatives) and understand problems, through any means of technology provided.Strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction.Provide technical support to clients and technicians of office devices, including additional Digital Front End, software, hardware, and operating systems (Windows, MacOS, Linux), IT and network environment, using phone, email, chat or video chat for all supported applications or products. Technical SupportResponsible for research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.Use all available tools, Knowledge bases or any other resource available to resolve client-reported problems.Provide part prediction and/or working/troubleshooting directions for the field engineering team.Effectively troubleshoots, replicates, and follows workarounds using internal systems and knowledge databases.Responds to customer and first level requests providing support and troubleshoots to solve printer's problems and ensures that they are resolved quickly, accurately, and professionally.Escalates issues to the next level of support as necessary.Support the configuration of new devices, modify existing configuration to support customer's needs, providing the best solution possible, using the available tools in the customer's environment.Documents and maintains appropriate records of all client interactions, steps, resolution of the problem, etc. through defined computer systems to keep a detailed log of instructions and technical information shared with the customer.Resolve common printer/device issues remotely. Uses Knowledge Management database, knowledge, and experience to locate solutions to issues and uses data and logic to quickly find solutions to difficult challenges or complex issues.

Requirements

Qualifications and RequirementsMust be currently based in PortugalFinnish language: C1 or more level of fluencyEnglish language: B2 or more level of fluencyBachelor's degree or HigherPrevious experience providing technical support over the phone (Minimum 6 months)ITIL Foundation Certification (Preferred)Cisco CCNA (Preferred)

Offer

Benefits and PerksPermanent ContractHybrid Work ModelBusiness hours (Monday to Friday)Well-rounded Health and Life Insurance Packages



  • Lisboa, Lisboa, Portugal HCL Technologies Tempo inteiro

    We are looking for a Remote Technical Customer Support to provide first and second level support to Client's customers and technicians with related incidents for Production printers and Digital Front End. Advice and assist users solving problems related to software, hardware, and configuration, using the defined channels of service (telephony system, chats,...

  • Technical Support

    2 semanas atrás


    Lisboa, Lisboa, Portugal Recooty Tempo inteiro

    At eTeam We've built long-term trusted partnerships with many Fortune 1000 companies, MSP organizations and world class talent. We leverage our longevity, experience and focus on relationships building to promote top level customer service catered to our client's business needs and by fulfilling promising careers to our candidates. To Learn more about eTeam...

  • Technical Support

    2 semanas atrás


    Lisboa, Lisboa, Portugal Recooty Tempo inteiro

    At eTeam We've built long-term trusted partnerships with many Fortune 1000 companies, MSP organizations and world class talent. We leverage our longevity, experience and focus on relationships building to promote top level customer service catered to our client's business needs and by fulfilling promising careers to our candidates. To Learn more about eTeam...

  • Technical Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Planet Paymet Tempo inteiro

    Technical Support Specialist (Italian) page is loaded Technical Support Specialist (Italian) Apply remote type Hybrid locations Lisbon - Portugal time type Full time posted on Posted 30+ Days Ago job requisition id 1658 About Us: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over...

  • Technical Support

    2 semanas atrás


    Lisboa, Lisboa, Portugal Codacy Automated Co Tempo inteiro

    Your missionWe are looking for aFirst Line Technical Supportwho will play a key role in developing and maintaining a strong customer perception of support quality, bringing customer and support feedback into the product, and troubleshooting/solving bugs and complex issues.Codacy users reach out to the Support team for all general and product-related...

  • Technical Support Agent

    2 semanas atrás


    Lisboa, Lisboa, Portugal Otonomee Tempo inteiro

    Your mission:This is a full time, remote position based in Portugal.About the roleWhat you'll be doing Working as part of a technical support team assisting our client. Providing high quality & Customer focussed first line technical support. Handling incoming support calls & trouble tickets. Ensuring key information is accurately captured, undertaking...

  • Technical Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Planet Paymet Tempo inteiro

    Technical Support Specialist page is loaded Technical Support Specialist Apply remote type Onsite locations Lisbon - Portugal time type Full time posted on Posted 3 Days Ago job requisition id JR07436 About Us:The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and...

  • Technical Support Analyst

    2 semanas atrás


    Lisboa, Lisboa, Portugal Full Fabric Tempo inteiro

    Overview:As a Technical Support Analyst at our EdTech company, your primary responsibility will be to provide exceptional daily customer support. You will serve as the frontline contact for clients, addressing enquiries, troubleshooting issues, and ensuring the smooth operation of our products and services. This position offers an exciting opportunity to...

  • Technical Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Planet Paymet Tempo inteiro

    Technical Support Specialist (Italian) page is loaded Technical Support Specialist (Italian) Apply remote type Hybrid locations Lisbon - Portugal time type Full time posted on Posted 30+ Days Ago job requisition id 1658 About Us:The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over...

  • Technical Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Planet Tempo inteiro

    remote type- Onsite- locations- Lisbon - Portugal- time type- Full time- posted on- Posted Today- job requisition id- JR07437 About Us:The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year. Some of the largest most dynamic...

  • Technical Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Planet Tempo inteiro

    remote type- Onsite- locations- Lisbon - Portugal- time type- Full time- posted on- Posted Today- job requisition id- JR07436 About Us:The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year. Some of the largest most dynamic...

  • Technical Support Analyst

    2 semanas atrás


    Lisboa, Lisboa, Portugal FULL FABRIC Tempo inteiro

    OverviewAs a Technical Support Analyst at our EdTech company, your primary responsibility will be to provide exceptional daily customer support. You will serve as the frontline contact for clients, addressing enquiries, troubleshooting issues, and ensuring the smooth operation of our products and services. This position offers an exciting opportunity to work...


  • Lisboa, Lisboa, Portugal Planet Paymet Tempo inteiro

    Technical Support Specialist with German page is loaded Technical Support Specialist with German Apply remote type Onsite locations Lisbon - Portugal time type Full time posted on Posted 30+ Days Ago job requisition id JR07141 About Us: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally...


  • Lisboa, Lisboa, Portugal SpotON Connections Tempo inteiro

    TECHNICAL SUPPORT ADVISOR- GERMAN SPEAKERLisbon, PortugalOur brand client is hiring Technical Support Agents for a well know Technology brand As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on...

  • Technical Support

    2 semanas atrás


    Lisboa, Lisboa, Portugal Codacy Automated Co Tempo inteiro

    Your mission We are looking for aFirst Line Technical Supportwho will play a key role in developing and maintaining a strong customer perception of support quality, bringing customer and support feedback into the product, and troubleshooting/solving bugs and complex issues. Codacy users reach out to the Support team for all general and product-related...

  • Customer Support Remote

    2 semanas atrás


    Lisboa, Lisboa, Portugal GIGROUP Tempo inteiro

    We are looking for customer support representatives for a world-wide known brand of technology. If you speak Danish and you like the areas of Customer Service and/or Technical Support, this job is for you.Let me tell you about this opportunityPart of your daily activities will be:Tranquilized clients with knowledge and emphatic behavior Help clients solve...

  • Technical Support for

    2 semanas atrás


    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    What you can expect- In this role, your main responsibilities will be to support deliveries and work with customers to resolve technical customer issues on the Partner Center Platform.- Whoever you are. Whatever you do. Wherever you're from. Here you will feel welcome.- Be part of a dream team, be yourself and live your ambitionsOur Client Founded in 1975,...

  • Technical Support for

    2 semanas atrás


    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    What you can expect- In this role, your main responsibilities will be to support deliveries and work with customers to resolve technical customer issues on the Partner Center Platform.- Whoever you are. Whatever you do. Wherever you're from. Here you will feel welcome.- Be part of a dream team, be yourself and live your ambitionsOur Client Founded in 1975,...

  • Technical Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal D-EDGE Hospitality Solutions Tempo inteiro

    WHO WE ARE:Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.Mission \uD83D\uDE80: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels...

  • Technical Support

    4 semanas atrás


    Lisboa, Lisboa, Portugal Kwan Tempo inteiro

    At KWAN, we're more than just a company offering jobs—we provide you a career development plan that highlights your unique skills and passions. Join us to work on projects that not only challenge you but also help you grow.We are currently hiring a junior technical support to be part of our dynamic team.Responsibilities: Application, operational and...