Customer Service for Gaming Products
2 semanas atrás
Tasks
Your responsibilities and impact working as a Technical Support Agent will be:
- Address escalated customer inquiries, complaints, and technical issues related to products and services.
- Conduct thorough investigations into escalated cases, analyze data, and identify root causes for appropriate solutions.
- Make informed decisions based on company policies, product knowledge, and customer needs.
Requirements:
Skills, qualifications and interests you need to succeed in this role:
- A native-level proficiency in German and a minimum C1 level of English
- A valid Portuguese work permit (required)
- Living in or willing to relocate to Lisbon for an international career and life experience
- Motivation and commitment to perform the assigned tasks effectively
- Excitement about intercultural communication and embracing the expatriate lifestyle
Benefits:
What's in it for you?
- Type of contract: Unfixed term contract, 30 days probation period
- Working hours: full time (40h/week)
- Salary conditions: 850€ gross per month + 50€ tech bonus + 200€ language bonus + 120€ performance bonus
- Loyalty bonus of 300 euros every three months
- Health insurance after 6 months
- Paid professional training
- Employee discounts
- Fun and engaging companywide initiatives
- Excellent work culture
- Reimbursement of your initial flight expenses after 3 months
- Up to euros for accommodation per month for 12 months (Reimbursed during 12 months)
- Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation
Your Future Company:
Your future company is a global leader in the BPO industry.
With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world's leading and digital-first brands.
The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
What should you expect from living in Lisbon?- A colorful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes and a happygolucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large Englishspeaking local community and international environment
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