Technical Support Specialist
1 semana atrás
CHARGING:
i-charging is a technology company focusing on electric vehicle charging infrastructure. We have in-house developed offer, based on the deep knowledge of the sector, both on technology and market.
We develop innovative hardware and software solutions that optimize our customer's operations, smooth user experience and the electric grid utilization.
We want to be a global reference in the e-mobility sector, providing a distinctive offer and generating value for the community.
POSITION SUMMARY:
The overall responsibility for this role will be the functional testing, quality verification and customer support of i-charging DC chargers.
DUTIES &RESPONSIBILITIES:
Performs service activities, remote and field customer support, within guidelines and in compliance with internal & customer procedures and regulations;This means mainly: installation support, remote and on-field commissioning and start-up activities, repairs, maintenance, and instruction of use of chargers to ensure safe and effective customer operations;Planning the service activities according service level agreement requirements;Introduce continuous improvement methodologies to the service operations;Customer support on remote troubleshooting and after sales support;Provide training and technical workshops to develop local partners on maintenance competences and skills;Participate in testing DC charging solutions, this will include configurations and functional tests
INTERACTIONS & INTERFACES:
Internally will interact with development and operations teams;Externally will interact with customers and partners to ensure customer support;Reports to Service Manager
SKILLS & COMPETENCIES:
Ability to work effectively in a team environment and build strong working relationship;Excellent organizational skills and attention to detail;Knowledge in electrical power testing, communications testing and Human Machine Interface (HMI) testing;Knowledge in communication protocols: TCP-IP,CAN-BUS, RS-485;Basic knowledge in Linux OS;Ability to multi-task, providing remote specialized technical support to customers all around the world;Affinity with testing new systems and not be afraid of troubleshooting;Have a very good knowledge of English (spoken and written);Experience in the EV industry, energy, or electrical industry is preferred;Willing to travel
A FINAL NOTE:
You do not need to match every listed expectation to apply for this position.
Here at i-charging, we know that diverse perspectives foster innovation, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
"Privacy Policy i-charging is the entity responsible for the collection and processing of the Applicants' Personal Data, and in this context, decides which data is collected, the means of processing and the purposes for which the data is processed.Contact details of the body responsible:
Rua de Serralves, 351, Porto;
The personal data is processed for the purposes of selecting and recruiting the Candidate, and if selected, integrating i-charging within the framework of an employment contract/internship relationship.
The basis of the lawfulness for the collection and processing of personal data, taking into account the indicated purposes, relates to the need to process the personal data of the Candidate for the execution of pre-contractual diligences.
The processing of personal data related to the applicant's disability is based on the need to comply with obligations arising from labour and social protection legislation.
The processing of personal data not requested but provided by the Candidate is based on the Candidate's consent, and the Candidate may withdraw consent in writing in a request addressed to the Data Protection Officer or the Data Controller.
The data may be transmitted to a subcontractor for the recruitment process.The Candidate's personal data will be kept for a period of 5 year's starting from the date of submission of the application, if after completion of the recruitment and selection the Candidate is not selected.
The Candidate not selected authorises i-charging to use his/her data for such period for subsequent similar recruitment processes.The Candidate may:
(i) confirm and request a copy of the personal data (right of access); (ii) request the correction or updating of the personal data where they are inaccurate, outdated or incomplete (right of rectification); limit the processing of the data (right to limitation of processing); request their erasure (right to erasure); receive the personal data concerning him/her in a format which allows ordinary use and automatic reading and the right to transmit such data to another controller (right to data portability); right to lodge a complaint with a supervisory authority if he/she considers that the processing of the personal data infringes applicable law (right to lodge a complaint with a supervisory authority).
To exercise his/her rights and in matters relating to the processing of personal data, the Candidate may contact the Data Protection Officer by sending a communication to the e-mail
or via the postal address of the Controller.
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